Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Erica Walker

Erica Walker

Saint Louis,MO

Summary

Dedicated Patient Care Technician with experience at Mercy General Hospital, skilled in vital signs monitoring and infection prevention. Proven ability to enhance patient comfort and safety while effectively communicating with healthcare teams. Committed to delivering high-quality care and improving patient outcomes through attentive support and meticulous attention to detail.

Overview

2
2
years of professional experience

Work History

Patient Care Technician

Mercy General Hospital
03.2024 - Current
  • Facilitated feeding and observed intake to ensure nutritional targets were met.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Transported patients between rooms and appointments or testing locations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Documented patient information and care activities in electronic health record.

Patient Ambassador

Sodexo
02.2025 - 06.2025
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Lab Assistant

BJC
05.2023 - 03.2024
  • Prepared specimens for testing and analysis.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Worked closely with lab staff on special projects.
  • Learned multiple molecular biological techniques.
  • Logged samples correctly into computerized tracking system.
  • Demonstrated competence in collecting lab samples for testing.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Maintained lab by calibrating equipment and cleaning surfaces and items used.

Education

Certification - Pharmacy Technician

School The Pharmacy, St. Louis, Missouri

Bachelor Of Administration - Healthcare Management

University of Phoenix, Tempe, AZ
  • Dean's List [Semester and Year]
  • Honoree of [Honor Name]
  • [Number] GPA

Certification - Medical Billing And Coding

University of Phoenix, Tempe, AZ
12.2022

High School Diploma - Computer And Information Sciences

Imagine College Prep High, 706 N Jefferson
05.2010

Skills

  • ADL support
  • Healthy meal preparation
  • Basic nursing care
  • Bed preparation
  • Vital signs monitoring
  • Infection prevention
  • Patient hygiene management
  • Restocking supplies
  • Sterilization techniques
  • Medical laboratory procedures
  • Infection control

Accomplishments

I made the principal list for Keeping, a 4.0 for the first semester of my bachelors program

  • Achieved Result by completing Task with accuracy and efficiency.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Patient Ambassador - Sodexo
02.2025 - 06.2025
Patient Care Technician - Mercy General Hospital
03.2024 - Current
Lab Assistant - BJC
05.2023 - 03.2024
School The Pharmacy - Certification, Pharmacy Technician
University of Phoenix - Bachelor Of Administration, Healthcare Management
University of Phoenix - Certification, Medical Billing And Coding
Imagine College Prep High - High School Diploma, Computer And Information Sciences