Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Walters

Harrison,AR

Summary

Looking to gain a full time position as an Office Lead with a dental practice. I am passionate about improving patients' lives through innovative dental solutions through leadership with the intent to understand deeper patient needs and practice goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Dental Assistant

Shared Practices Group
08.2024 - Current

Assist in full mouth extractions, implant surgeries, and consultations. Take impressions and adjust dentures and partial as necessary.

Registered Dental Assistant (RDA)

Affordable Dentures & Implants
04.2023 - 08.2024

RDA duties included: chair-side assisting in all procedures including fillings, full mouth extractions, dentures, crown and bridge, implants, conscious sedation, sterilization, set-up and breakdown of rooms, & equipment maintenance.

Patient Care Coordinator

Smile Shoppe
11.2021 - 01.2023

Front office duties included Insurance billing, Payment collections, Patient financing, Appointment scheduling, & Treatment presentation and planning and any other front/back office duties that needed to be done.

Expanded Duties Dental Assistant

Alpine Dental Health
05.2018 - 02.2021

EDDA duties included: chair-side assisting in all procedures and placing restorations, all aspects of misalign from taking records to placement of buttons for treatment, all kinds of periodontal and implant surgeries including general and conscious sedation, sterilization, set-up and breakdown of rooms, & equipment maintenance. Hired into permanent position while a temporary employee.

EDDA/Dental Assistant/Front Office

Dental Temps of the Rockies
09.2016 - 03.2020

Work as a temp whenever offices needed extra help. Able to go into any office and jump right in wherever needed in all types of practices General, Perio, Endo, Oral Surgery, Ortho, etc. Front office duties included: insurance billing, payment collections, appointment scheduling, & treatment presentation and planning. Back office duties included: ordering and inventory of supplies, OSHA Compliance, chair-side assisting, sterilization, set-up and breakdown of rooms, & equipment maintenance. Stopped temping due to COVID-19 outbreak in March 2020 and adapting to my own office and new COVID compliances that are now required.

EDDA/Dental Assistant/Temporary Employee

Dr. Naomi B. Jacobs DDS
05.2016 - 09.2016

Assisted with front office duties: insurance billing, payment collections, appointment scheduling, & treatment presentation and planning. Back office duties: ordering and inventory of supplies, OSHA Compliance, chair-side assisting, sterilization, set-up and breakdown of rooms, & equipment maintenance. Temporary employee covering a maternity leave.

Office Manager

Boardwalk Dental
03.2015 - 02.2016

Managed the day-to-day operations of the practice, accounts receivable reports, created in office discount plan, oversaw fellow employees, treatment planning and presentation, insurance billing, collections, & maintained the schedule of the entire practice. Assisted whenever necessary to ensure practice ran smoothly.

Patient Coordinator

Gandhi Implant Dentistry, Inc
05.2014 - 11.2014

Increased collections from 65% to 97% within a few months of being hired. Maintained all insurance benefits, sent out claims, resolved disputes, & collected for two separate dental practices. Assisted whenever necessary to ensure practice ran smoothly. Left practice because we moved to Colorado.

Office Manager

Dr. James B. Barnes DDS
06.2012 - 05.2014

Managed the day-to-day operations of the practice, insurance billing, collections, maintained the schedule of the entire practice, accounts receivable, reports, treatment planning and presentation, & oversaw fellow employees. Assisted whenever necessary to ensure practice ran smoothly. Gandhi Implant Dentistry, Inc. bought practice while I was there and stayed on as insurance coordinator.

Office Manager/Dental Assistant

Anetco Temporary Dental Staffing
03.2012 - 06.2012

Front Office/Registered Dental Assistant as a contract employee in varying offices and specialties. Front office duties: insurance billing, payment collections, patient financing, appointment scheduling, & treatment presentation and planning. Back office duties: equipment maintenance, ordered and inventoried Supplies,

OSHA Compliance, chair-side assisting, sterilization, & set-up and breakdown of rooms. Assisted in various procedures and specialties: Orthodontics, Invisalign, Periodontics, Prosthodontics, and Endodontics. Hired as an Office Manager and stopped temping.

Education

Associate of Arts - Healthcare Administration F

University of Phoenix
Tempe, AZ
07-2014

Dental Assisting

Concorde Career College
Garden Grove, CA
03-1999

Skills

  • Multitasking Competence
  • Time Management Capabilities
  • Electronic Charting
  • Detail-oriented mindset
  • Patient care excellence
  • Team Collaboration
  • Dental Materials Knowledge
  • Patient Records Management
  • Infection control proficiency
  • Infection control expertise
  • Patient Relations
  • Continuing Education Commitment
  • Appointment scheduling efficiency
  • Dental Radiography
  • Oral Surgery
  • Conflict Resolution Strategies

Certification

  • CPR/AED Certification

Timeline

Dental Assistant

Shared Practices Group
08.2024 - Current

Registered Dental Assistant (RDA)

Affordable Dentures & Implants
04.2023 - 08.2024

Patient Care Coordinator

Smile Shoppe
11.2021 - 01.2023

Expanded Duties Dental Assistant

Alpine Dental Health
05.2018 - 02.2021

EDDA/Dental Assistant/Front Office

Dental Temps of the Rockies
09.2016 - 03.2020

EDDA/Dental Assistant/Temporary Employee

Dr. Naomi B. Jacobs DDS
05.2016 - 09.2016

Office Manager

Boardwalk Dental
03.2015 - 02.2016

Patient Coordinator

Gandhi Implant Dentistry, Inc
05.2014 - 11.2014

Office Manager

Dr. James B. Barnes DDS
06.2012 - 05.2014

Office Manager/Dental Assistant

Anetco Temporary Dental Staffing
03.2012 - 06.2012
  • CPR/AED Certification

Associate of Arts - Healthcare Administration F

University of Phoenix

Dental Assisting

Concorde Career College
Erica Walters