Erica Warner
Riverdale,GA
Summary
Dynamic customer service professional with extensive experience at Georgia's Own Credit Union, excelling in relationship building and financial transactions. Proven track record of enhancing customer satisfaction through effective communication and problem resolution. Adept at identifying needs and recommending suitable banking products, driving performance improvement in service delivery.
Overview
9
9
years of professional experience
Work History
Member Service Representative
Georgias Own Credit Union
08.2023 - Current
- Resolved member inquiries, providing accurate guidance on accounts, loans, and credit union services
- Processed transactions, including deposits, withdrawals, transfers, and payments with strong attention to accuracy
- Opened and maintained membership accounts, ensuring compliance with policies and required documentation
- Identified member needs and recommended suitable banking products, services, and account options
- Supported branch operations by handling escalated concerns and coordinating prompt issue resolution
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Teller
Wells Fargo
07.2020 - 08.2023
- Processed deposits, withdrawals, and cashing transactions with accuracy and compliance.
- Balanced cash drawer, resolved discrepancies, and maintained secure vault controls.
- Identified customer needs and referred appropriate banking products and services.
- Verified identification, endorsements, and signatures to prevent fraud and policy violations.
- Monitored suspicious activity and escalated concerns to protect customers and branch assets.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
Customer Service Agent
Spirit Airlines Inc.
08.2017 - 08.2019
- Assisted passengers with reservations, ticketing, and itinerary changes using airline reservation systems.
- Processed check-in, boarding passes, and baggage services while maintaining accurate customer records.
- Resolved travel disruptions by rebooking flights and communicating schedule updates clearly.
- Responded to passenger inquiries regarding policies, fees, and airport procedures with professionalism.
- Handled irregular operations and escalated complex issues to appropriate departments for timely resolution.
- Balanced high-volume customer interactions while maintaining service standards and accurate transaction processing.
- Applied airline procedures to ensure compliance with security, safety, and service requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Education
Generation Junior Cloud Practitioner Program - Tech
Generation USA
Remote 03.2023
High School Diploma -
Southwest Dekalb
Decatur, GA05.2012
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Verbal and written communication
- Appointment scheduling
- Typing speed
- Performance improvement
Timeline
Member Service Representative
Georgias Own Credit Union
08.2023 - Current
Teller
Wells Fargo
07.2020 - 08.2023
Customer Service Agent
Spirit Airlines Inc.
08.2017 - 08.2019
Generation Junior Cloud Practitioner Program - Tech
Generation USA
High School Diploma -
Southwest Dekalb