ERICA WARREN

- Maintained accurate records of all client communications in intemal database system

- Collaborated with other departments within the organization to ensure timely fulfillment of order.

- Utilized specialized software applications related to the job role

- Performed data entry from paper documents, emails, and other sources into computer system.

- Researched requested information using available resources when nocessary.

- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.

• Maintained accurate records of all client communications in internal database system.
• Collaborated with other departments within the organization to ensure timely fulfillment of orders.
• Utilized specialized software applications related to the job role.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Researched requested information using available resources when necessary.
• Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
• Presented and clearly explained insurance policy options based on clients' needs and goals.
• Provided product information and answered questions about Medicare services.
• Followed up with clients regularly to ensure satisfaction and address any issues.
• Developed and implemented sales strategies to increase Medicare enrollment.

• Processed a high volume of claims efficiently while maintaining quality standards.
• Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
• Handled customer inquiries regarding insurance policy coverage details and payment status updates.
• Processed a high volume of incoming claims in accordance with established policies and procedures.
• Verified claim data correctness in preparation for processing.
• Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
• Adhered to all applicable laws, regulations, and company standards while processing claims.

• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
• Managed filing of prescriptions, both electronically and manually.
• Checked expiration dates on medications to ensure that only unexpired products were dispensed.