Erica Warren
Detroit Lakes,MN
Summary
Dynamic professional with a proven track record in mastering new skills and technologies swiftly. Demonstrates exceptional adaptability and strong work ethic in unsupervised environments. Skilled in customer service and client-centered care. Committed to leveraging educational background for impactful workplace contributions.
Overview
11
11
years of professional experience
Work History
ADC-T
Daystar Recovery Center
Detroit Lakes , MN
01.2024 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Developed individualized treatment plans based on thorough assessments and patient needs.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Team Lead
Lakeshirts
Detroit Lakes, MN
04.2018 - 05.2024
- Led daily operations to ensure smooth workflows and team efficiency.
- Coordinated training sessions to enhance team skills and knowledge.
- Implemented process improvements to streamline production and reduce delays.
- Facilitated communication between departments to align project goals and timelines.
- Mentored junior staff on best practices and operational standards.
- Monitored quality control processes to uphold product standards and compliance.
- Oversaw scheduling to optimize workforce allocation and manage workload effectively.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Monitored team progress and enforced deadlines.
Office Manager
Kevin McGinnis
Ankeny, Iowa
01.2016 - 03.2018
- Collaborated with diverse teams to achieve goals and resolve product-related issues.
- Contributed innovative solutions to improve team performance and outcomes.
- Resolved customer issues promptly, promoting high satisfaction through knowledgeable service.
- Identified customer needs efficiently to enhance overall experience.
- Delivered exceptional service to customers during face-to-face and phone interactions.
Server
Country Kitchen Restaurant
Grand Rapids, MN
02.2015 - 01.2016
- Provided friendly and efficient service to all restaurant guests.
- Took accurate food and drink orders from customers.
- Maintained cleanliness of dining area and table settings.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Handled customer complaints professionally and effectively resolved issues.
- Processed payments accurately using the point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
Education
Bachelor of Science - Social Work
Bemidji State University
Bemidji, MN08-2026
Associate of Science - Addictions-LADC
Minnesota North
Virginia, MN05-2024
Skills
- Individualized treatment plans
- Multitasking Abilities
- Decision-making
- Time management
- Communication
- Friendly, positive attitude
- Conflict resolution
- Cultural awareness
- Customer service
- Teamwork and collaboration
References
References available upon request.
Timeline
ADC-T
Daystar Recovery Center
01.2024 - Current
Team Lead
Lakeshirts
04.2018 - 05.2024
Office Manager
Kevin McGinnis
01.2016 - 03.2018
Server
Country Kitchen Restaurant
02.2015 - 01.2016
Bachelor of Science - Social Work
Bemidji State University
Associate of Science - Addictions-LADC
Minnesota North