Summary
Overview
Work History
Education
Skills
Timeline
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Erica Washington

Corsicana,TX

Summary

Reliable Shift Leader with 15 years in Management industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

10
10
years of professional experience

Work History

Shift Leader

Kumar-Taco Bell
06.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Shipping and Receiving Clerk

Kohls Distribution Center
09.2023 - 12.2023
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Reviewed order data to verify transactions and shipping dates.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.

Team Leader Manager

Walmart
11.2013 - 08.2023
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.

Education

Kerens High School
Kerens, TX
05.2002

Skills

  • Operations Support
  • Production Reporting
  • Customer Service Management
  • Equipment Troubleshooting
  • Team Motivation
  • Technical Support
  • Assigning Work
  • Policy and Procedure Enforcement
  • Positive Attitude
  • Sales Reporting

Timeline

Shipping and Receiving Clerk

Kohls Distribution Center
09.2023 - 12.2023

Shift Leader

Kumar-Taco Bell
06.2022 - Current

Team Leader Manager

Walmart
11.2013 - 08.2023

Kerens High School

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Erica Washington