Summary
Overview
Work History
Education
Skills
Trainings And Community Involvement
Volunteer Experience
Timeline
Generic

Erica Washington

Laurel,MD

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Trust Referee Document Reviewer/Group Verification

ID.ME
04.2019 - 02.2020
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands
  • Planned, developed, and coordinated effectively to assist component staff in carrying out their responsibilities
  • Handled Members PII
  • Experienced handling confidential information with discretion
  • Responding proactively and positively to rapid change
  • Maintained up-to-date knowledge of product and service changes
  • Cross trained in the 'Group Verification' department
  • Worked alongside HR to interview potential candidates for our department during a low wait time
  • Rendered expert advisory services on highly complex issues
  • Evaluated the effectiveness of program operations in meeting established goals and objectives
  • Oversaw administrative and office operations

Patient Scheduling Clerk

Primary Medicine LLC
02.2020 - 04.2021
  • Performed necessary registration functions to include insurance verifications, updating demographic information, and emergency contact information
  • Scheduled appointments, records information, and effectively communicates appointment schedules to patients
  • Performed internal and external program analyses Controlled the flow of calls that are presented on the Zeacom desktop application
  • Performed necessary registration functions to include registering a new patient as well as verifies current demographic information in eClinicalWorks
  • Updated demographic information, emergency contact information, and 'other' information as dictated
  • Provided general information to the public concerning the agency's programs and services.

Receptionist

Building Bridges Foundation Washington, DC
04.2021 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Education

B.S. Business Administration -

University of Maryland Eastern Shore
Princess Anne, MD

M.P.A. Public Administration and Human Resource Management -

University of Maryland Global Campus
College Park, MD
05.2024

Skills

  • Leadership
  • Oral and written communication skills
  • Conflict Resolution
  • Clerical Support
  • Bookkeeping
  • Administrative Support
  • Scheduling
  • Document Management
  • Organization Skills
  • Multi-Line Telephone Operation
  • Professional Demeanor
  • Time Management
  • Staff Management
  • Mail Handling
  • Business Administration
  • Teamwork
  • Planning and Evaluating
  • Solving Complex Problems
  • Organizational Strategies
  • Schedule Management

Trainings And Community Involvement

  • Business Writing for Results
  • Mastering Emotional Intelligence
  • Critical Thinking Skills (CIGIE)
  • Microsoft Office, Excel, Suite, Access and PowerPoint

Volunteer Experience

  • Good Luck Community Center, Lanham, MD, Counselor/Mentor, 03/2016, 05/2019, Served as a consistent mentor; assisting children with homework assignments as an academic support liaison; helping the child answer questions related to classroom material and projects; helping mentee plan strategies to achieve mutually agreed upon personal goals; Identifying resources to help mentee with issues outside of school; recommending appropriate strategies for career direction; reviewing mentee's development plan on a regular basis to identify areas for improvement; helping mentee identify sources of performance issue problems and map out next steps to overcome issues.
  • Women of Distinction (W.O.D), Princess Anne, MD, Treasurer, 09/2017, 12/2020, Coordinated monthly committee meetings; planned community programs designed to enhance business awareness; drafted program proposals for the committee; drafted and finalized budget proposals; presented written reports to the UMES School of Business Board members at the Executive Board meetings and General Body meetings; ensured the committee served as a vehicle for aspiring entrepreneurs of all academic interest from across the university to pursue their passions by providing meaningful and engaging experiences to support their entrepreneurial inspirations.

Timeline

Receptionist

Building Bridges Foundation Washington, DC
04.2021 - Current

Patient Scheduling Clerk

Primary Medicine LLC
02.2020 - 04.2021

Trust Referee Document Reviewer/Group Verification

ID.ME
04.2019 - 02.2020

B.S. Business Administration -

University of Maryland Eastern Shore

M.P.A. Public Administration and Human Resource Management -

University of Maryland Global Campus

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