Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Derrick Black

Tampa,FL

Summary

Dynamic and results-driven hospitality professional with a strong background in customer service, communication, leadership, and problem-solving. Adept at adapting to fast-paced and changing environments, I have consistently demonstrated a keen ability to build rapport, manage client expectations, and resolve complex issues. Poised to contribute to ID.me's success by leveraging a diverse skill set, adaptability, commitment to continuous learning, and rapid growth trajectory. Eager to bring a passion for customer satisfaction, cybersecurity, and problem resolution to a strategic role in the fraud prevention and risk management department

Overview

1
1
year of professional experience
1
1
Certification

Work History

Member Support Representative

ID.me
10.2024 - Current
  • Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Resolved customer issues through thorough dispute investigation.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Achieved satisfactory scores on performance metrics by the 3rd week of being on the floor.

Desktop Support Intern

Tampa Public Library
03.2024 - 08.2024
  • Diagnosing and resolving issues related to computer software, operating systems, hardware, and networking.
  • Supporting end-user desktop and laptop operating systems.
  • Utilizing excellent verbal and written communication skills to assist and guide users.
  • Demonstrating good problem-solving and critical thinking skills.
  • Troubleshot network connectivity issues for wired and wireless connections.

Education

Bachelor of Science - Hospitality Management

Florida International University
Miami, FL
12-2017

Skills

  • CRM software
  • Member correspondence
  • Workflow optimization
  • Guest conflict resolution
  • Attention to detail
  • Problem solving

Certification

  • CompTIA A+ CE
  • In the process of completing CompTIA Security+ (SY0-701), anticipated completion October 2025.

Timeline

Member Support Representative

ID.me
10.2024 - Current

Desktop Support Intern

Tampa Public Library
03.2024 - 08.2024

Bachelor of Science - Hospitality Management

Florida International University

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