Michelle Francis
Burke,VA
Summary
Cybersecurity major with a strong technical foundation and four years of customer service experience, including three years in management. Seeking internship opportunities to gain hands-on experience in the cybersecurity field. Tech-savvy individual and quick learner with a passion for continuous improvement and a knack for identifying opportunities for technological enhancements. Excels at implementing effective solutions and leveraging new tools and methods to solve problems and enhance productivity. Adapts to fast-paced environments and drives technological advancements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Support Representative
ID.me
01.2025 - Current
- Handled sensitive member data with professionalism and discretion, adhering to strict security protocols at all times.
- Trained in Account Recovery, ensuring users regain access swiftly and securely.
- Utilize Zendesk efficiently to manage tickets, document issues, and maintain a high standard customer service.
- Streamlined communication processes, ensuring accurate information was relayed to members in a timely manner.
Delivery Driver
Amazon DSP
01.2024 - 11.2024
- Safely deliver packages up to 50 lbs, following customer instructions for excellent service and adherence to safety standards
Assistant Teacher
KinderCare Learning Centers
01.2023 - 11.2023
- Provided care and educational support for children ages 3 and up, meeting individual needs and fostering a positive learning environment
Shift Manager
McDonald's
10.2021 - 05.2024
- Led a team to ensure efficient operations and high-quality customer service, implementing problem-solving strategies to enhance productivity
Education
Bachelor of Science - Cybersecurity
George Mason University
Fairfax, VA01-2028
Associate's Degree - Cybersecurity
Northern Virginia Community College
Annandale, VA10.2024
Skills
- Customer support
- Call center experience
- Complaint handling
- CRM software
- Zendesk
- Quality control
- Time management
- Computer skills
- Multitasking Abilities
- Data entry
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Member Support Representative
ID.me
01.2025 - Current
Delivery Driver
Amazon DSP
01.2024 - 11.2024
Assistant Teacher
KinderCare Learning Centers
01.2023 - 11.2023
Shift Manager
McDonald's
10.2021 - 05.2024
Bachelor of Science - Cybersecurity
George Mason University
Associate's Degree - Cybersecurity
Northern Virginia Community College
Similar Profiles
Sabrina MartellSabrina Martell
Customer Service Representative at ID.meCustomer Service Representative at ID.me
Allison MordecaiAllison Mordecai
Email Support Specialist at ID.meEmail Support Specialist at ID.me
Lynda FalzoneLynda Falzone
Customer Service Representative at ID.meCustomer Service Representative at ID.me