With strong problem-solving abilities, a willingness to learn, and excellent communication skills, I am well-equipped to contribute to team success and achieve positive results. Poised to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Hi, I’m
STANLEY D. JACKSON
Copperas Cove,TX
Summary
Overview
4
years of professional experience
Work History
United Healthcare GC Services
Member Support Representative
03.2018 - 05.2019
Job overview
- Assisting members with plan issue or questions to their healthcare, providing excellent customer service and quality control
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
- Streamlined communication for better understanding, effectively explaining product features and benefits to members.
- Promoted organizational values as an active participant in community outreach events representing the company positively in public engagements.
- Assisted members in selecting suitable financial products, tailoring offerings to their specific needs.
Whataburger
Crew Member
08.2016 - 11.2017
Job overview
- Food preparation, customer service, custodian duties, along with various other tasks to allow the restaurant to operated successfully
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
GC Services
Collections I Representative
04.2015 - 08.2016
Job overview
- Answering 1st party collection calls for Harley Davidson, providing customer with their current account status
- Providing customers with great customer service as well
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
Education
CANTERBURY HIGH SCHOOLMontgomery,Al
HIGHE SCHOOL from General Studies
06.2010
University Overview
GPA: 3.0
Skills
- Strong customer service
- Fast learner
- Multitasker
- Problem Solver
- People person
- Complaint Handling
- Customer Service
- Customer Support
Timeline
Member Support Representative
United Healthcare GC Services
03.2018 - 05.2019
Crew Member
Whataburger
08.2016 - 11.2017
Collections I Representative
GC Services
04.2015 - 08.2016
CANTERBURY HIGH SCHOOL
HIGHE SCHOOL from General Studies