Talitha Coombs
Port Angeles
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Support Representative
Olympic Peninsula YMCA
Port Angeles
03.2025 - Current
- Answered incoming calls in a professional manner, addressing customer needs and resolving issues promptly.
- Processed new memberships applications accurately and efficiently.
- Maintained detailed records of customer interactions in order to track progress on open cases.
Lead Teacher
Olympic Peninsula YMCA
Port Angeles
12.2024 - Current
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Assisted in resolving conflicts between students, families, and staff members.
- Supervised students throughout day, both in classroom and outside during breaks.
Personal Home Care Aide
Olympic Peninsula Home Care
Port Angeles
06.2024 - 01.2025
- Performed errands for clients, including grocery shopping and picking up prescriptions.
- Monitored vital signs, such as blood pressure and pulse rate.
- Kept accurate records of patient care services provided on a daily basis.
- Provided assistance with activities of daily living, such as bathing, dressing, grooming, and toileting.
- Helped clients stay happy and healthy by providing mental and emotional support.
Nanny/Babysitter
Private Care
Lakewood
01.2011 - 06.2024
- Oversaw and supported developmental needs of children aged 3 months to 12 years
- Post-school pickup, light housekeeping and meal prep
- Instructed the children in proper behavior, manners, health habits.
Nanny and Household Manager
Private Care
Littleton
08.2021 - 06.2024
- Managed care for three children in collaboration with parents, including feeding, planning activities, and assisting with homework
- Oversaw family household operations, encompassing meal planning, shopping, cooking, laundry, and additional tasks
- Cultivated supportive atmosphere and positive interactions with children and parents
Family Camp Program Coordinator
Sonlight Christian Camp
Pagosa Springs
01.2021 - 08.2021
- Developed and implemented camp program activities and schedules for campers and staff.
- Cultivating relationships with campers and families.
- Assisted in training new staff members on policies and procedures related to running a successful summer camp program.
Customer Service/Baker
Granny Scott's Pie Shop
Lakewood
09.2018 - 04.2021
- Customer service/money handling
- Baking in commercial kitchen
- Cleaning/maintaining workspace
Missions Intern
Colorado Christian University
Lakewood
09.2019 - 05.2020
- Organized orientation programs for new missionaries entering into service abroad.
- Collaborated with other staff members to ensure successful completion of projects.
- Assisted in developing fundraising campaigns for various mission trips, including generating content and managing social media accounts.
- Organized and planned weekly meetings with missionaries to discuss progress and plans for upcoming missions trips.
Head Cook
Sonlight Christian Camp
Pagosa Springs
09.2017 - 08.2019
- Food Preparation in Commercial Kitchen
- Menu planning, food orders/shopping
- Supervising kitchen and assistant cooks
Cashier and Stocker
Silverton Grocery
Silverton
05.2017 - 09.2017
- Register Handling
- Unload and stock truck shipments
- Cleaning Duties
Cashier
Home Depot
Durango
08.2016 - 06.2017
- Customer Service
- Register and Money Handling
- Returns Desk
Cashier
High Noon Hamburgers
Silverton
05.2013 - 09.2016
- Counting Money/Closing Registers
- Kitchen Help
- Cleaning Duties
Tutor
Silverton Public School
Silverton
09.2013 - 09.2015
- Assist K-6th grade students with math, reading, and writing
- Supervise field trips
Education
Bachelors - Youth Ministry
Colorado Christian University
Lakewood, CO05.2021
High School Diploma -
Silverton High School
Silverton, CO05.2016
Skills
- Customer service
- Membership processing
- Conflict resolution
- Emotional support
- Customer engagement
- Customer account management
- Problem-solving skills
- Data entry accuracy
Certification
- CPR and First Aid Certified
- Food Handler's Permit
- Disaster and Emergency Preparedness Certification
- Mandated Reporter Certification
- Medication Management Certification
- Abusive Head Trauma Certification
Languages
American Sign Language
Limited
References
References available upon request.
Timeline
Member Support Representative
Olympic Peninsula YMCA
03.2025 - Current
Lead Teacher
Olympic Peninsula YMCA
12.2024 - Current
Personal Home Care Aide
Olympic Peninsula Home Care
06.2024 - 01.2025
Nanny and Household Manager
Private Care
08.2021 - 06.2024
Family Camp Program Coordinator
Sonlight Christian Camp
01.2021 - 08.2021
Missions Intern
Colorado Christian University
09.2019 - 05.2020
Customer Service/Baker
Granny Scott's Pie Shop
09.2018 - 04.2021
Head Cook
Sonlight Christian Camp
09.2017 - 08.2019
Cashier and Stocker
Silverton Grocery
05.2017 - 09.2017
Cashier
Home Depot
08.2016 - 06.2017
Tutor
Silverton Public School
09.2013 - 09.2015
Cashier
High Noon Hamburgers
05.2013 - 09.2016
Nanny/Babysitter
Private Care
01.2011 - 06.2024
Bachelors - Youth Ministry
Colorado Christian University
High School Diploma -
Silverton High School
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