Robert Martinez
El Paso,TX
Summary
Dynamic Member Support Representative with a proven track record at Teleperformance USA, excelling in complaint handling and customer service. Adept at utilizing CRM software to enhance customer interactions and streamline support processes, ensuring efficient resolutions and high satisfaction rates. Collaborative team player committed to delivering exceptional service in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Member Support Representative
Teleperformance USA
El Paso, TX
03.2026 - Current
- Provided exceptional customer support through phone and chat channels, resolving inquiries effectively.
- Assisted customers with account management, ensuring accurate information and timely updates.
- Documented customer interactions in CRM systems, maintaining detailed records for follow-up actions.
- Collaborated with team members to streamline support processes, enhancing overall service efficiency.
Cook
Sonic Drive In
El Paso, TX
11.2025 - 03.2026
- Prepared and cooked menu items according to established recipes and standards
- Maintained cleanliness and organization of kitchen equipment and workstations
- Assisted in inventory management by tracking stock levels and quality of ingredients
- Collaborated with team members to ensure timely service during peak hours
Education
High School Diploma -
Bel Air High School
El Paso, TX06.2025
Skills
Complaint handling
CRM software
Customer service
Customer support
Timeline
Member Support Representative
Teleperformance USA
03.2026 - Current
Cook
Sonic Drive In
11.2025 - 03.2026
High School Diploma -
Bel Air High School