TERRY YONG SCYDICK
Holiday,FL
Summary
Qualified Member Services Representative with over 20 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Member Support Representative
ID.me
Tampa, FL
09.2021 - 10.2022
- Responsible for providing accurate and efficient identity verification support by video chat sessions.
Service Desk Analyst
Northern Technologies Group
Tampa
06.2017 - 12.2017
- IT Contractor for Pasco County Sheriff Office
- Handled IT related trouble calls daily for 750 Sheriff Deputies and staff members.
Mobile Concierge
Market Source Inc
Port Richey
02.2016 - 03.2017
- Sales and marketing of T-Mobile and Tracfone mobile devices and services.
Customer Service Representative
24-7 In-touch
Clearwater
11.2014 - 04.2015
- Assisted customers with technical and account issues for NETFLIX subscribers on various electronic device platforms.
Cable Installer
T-Solutions
Tampa
10.2013 - 12.2013
- Install computer network cabling hardware, low voltage video and security access cabling for building renovations, upgrades and new building construction.
Assembler
Communications Concepts Inc.
Odessa
06.2013 - 07.2013
- Responsible for the design, assembly and installation of video surveillance networks.
Information Systems Chief and Project Manager
United States Navy
Various locations
11.1994 - 02.2013
- Responsible for overseeing installations and tracking of data and voice telecommunications projects.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Created team objectives and roles with specific goals outlined for each individual.
Education
Bachelor of Science Degree in Information Technology Management -
Keiser University
10.2019
Associates of Science Information Technology degree -
Keiser University
09.2017
Skills
- CRM Software
- Complaint Handling
- Member Retention
- Customer Support
- Financial Transactions
- Database Management
- Customer Service
- Product Sales
- Dispute Resolution
Certification
11/2008, COMPTIA, Pearl Harbor, Hawaii, Security +
Tel
727-312-8271
References
- Baheerah Muwwakkill, Director of Information Technology, 20101 Central Blvd., Land O Lakes, FL, 34637, 813-235-6074
- Mike Burnett, Regional Account Executive, 14413 N. Nebraska Avenue, Tampa, FL, 33613, 813-387-4438
- Richard Greider, Supervisor, 9229 Lazy Ln, Tampa, FL, 33614, 727-953-5456
Timeline
Member Support Representative
ID.me
09.2021 - 10.2022
Service Desk Analyst
Northern Technologies Group
06.2017 - 12.2017
Mobile Concierge
Market Source Inc
02.2016 - 03.2017
Customer Service Representative
24-7 In-touch
11.2014 - 04.2015
Cable Installer
T-Solutions
10.2013 - 12.2013
Assembler
Communications Concepts Inc.
06.2013 - 07.2013
Information Systems Chief and Project Manager
United States Navy
11.1994 - 02.2013
Bachelor of Science Degree in Information Technology Management -
Keiser University
Associates of Science Information Technology degree -
Keiser University
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