Erica Watts
Sumter,SC
Summary
Highly Motivated Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Everisepc
11.2021 - Current
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Assembly Line Worker
Amazon
01.2020 - 01.2021
- Perform quality checks on products and parts
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- Review work orders and blueprints to ensure work is performed according to specifications
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- Rotate through all the tasks required in a particular production process
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- Determine work assignments and procedures
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- Supervise assemblers and train employees on job procedures.
Home Health Care Aid
01.2019 - 01.2020
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
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- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
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- Bathe patients
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- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
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- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
Service Champion
Taco Bell
01.2017 - 01.2019
- Accept payment from customers, and make change as necessary
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- Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment
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- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
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- Balance receipts and payments in cash registers.
Education
SUMTER HIGH SCHOOL
05.2018
Skills
- Active listening
- Critical thinking
- Relationship building
- Time management
- Public speaking
- Leadership
- Problem-solving abilities
- Customer Relations
- Call center experience
- Complaint Handling
- Complaint resolution
- Microsoft Excel
- Payment Processing
- Customer satisfaction measurement
Timeline
Customer Service Representative
Everisepc
11.2021 - Current
Assembly Line Worker
Amazon
01.2020 - 01.2021
Home Health Care Aid
01.2019 - 01.2020
Service Champion
Taco Bell
01.2017 - 01.2019
SUMTER HIGH SCHOOL