Erica Watts
Lexington,SC
Summary
Results-driven professional with 10+ years of experience in finance, payroll, and client-facing operations, now seeking to transition into a dynamic sales role. Adept at managing high-volume workflows, building lasting client relationships, and solving complex problems with a focus on accuracy and efficiency. Known for excellent communication, data-driven thinking, and a strong ability to translate business needs into actionable outcomes.
Overview
18
18
years of professional experience
Work History
Payroll Administrator
Reeves Construction
Columbia, SC
08.2021 - Current
- Administer end-to-end payroll processes for multi-state workforce while ensuring accuracy and timeliness.
- Prepare and submit Georgia partial unemployment claims for employees earning below weekly eligibility threshold.
- Reconcile temporary staffing invoices, allocating labor costs accurately to appropriate job codes and departments.
- Set up wage garnishment orders, showcasing high attention to detail and confidentiality.
- Manage uniform orders and invoice coding for Columbia-based employees, ensuring precise billing and accurate cost allocation.
Office Manager / Accounting Coordinator
Tolleson Limited Co., LLC
Lexington, SC
02.2019 - 08.2021
- Oversaw all administrative and HR operations for a busy office, including onboarding and employee file management.
- Built strong vendor and client relationships through timely communication and proactive follow-up.
- Managed billing, quarterly tax filing, and account reconciliation in QuickBooks.
- Demonstrated persuasive communication while resolving payment issues and coordinating with service providers.
Accounting Associate
Sullivan Management, LLC
Lexington, KY
07.2014 - 02.2019
- Processed financial transactions, reconciliations, and tax filings across multiple jurisdictions.
- Handled chargebacks and dispute resolution, building negotiation skills applicable to objection handling in sales.
- Supported cross-functional teams with actionable financial data and reporting insights.
Staff Accountant
W.R. Ramsey & Associates
Lexington, KY
01.2007 - 07.2014
- Managed over 30+ client accounts for payroll, sales tax, and financial reporting.
- Regularly communicated with clients to collect, clarify, and confirm sensitive financial data—strengthening consultative communication skills.
- Processed large-volume payrolls and multi-jurisdictional tax documents with strict accuracy.
Education
Associate of Science - Allied Health
National College of Business
Lexington, KYSkills
- Client Relationship Management
- Communication & Persuasion
- Financial & Data Analysis
- Strategic Thinking
- Goal-Oriented & Results-Driven
- Account Management
- Time Management & Organization
- Microsoft Excel & Office Suite
- Cross-Functional Collaboration
Additional Skills & Tools
- Microsoft Office Suite (Excel, Outlook, Word)
- QuickBooks, Sage (Accounting Software)
- Multi-Client Payroll & Tax Filing
- Bank Reconciliation & Reporting
- Invoicing & Collections
- Sales-Ready Mindset: Goal-Setting, Customer Focus, Performance Metrics
Timeline
Payroll Administrator
Reeves Construction
08.2021 - Current
Office Manager / Accounting Coordinator
Tolleson Limited Co., LLC
02.2019 - 08.2021
Accounting Associate
Sullivan Management, LLC
07.2014 - 02.2019
Staff Accountant
W.R. Ramsey & Associates
01.2007 - 07.2014
Associate of Science - Allied Health
National College of Business