Erica Weatherford
Pine Bluff,AR
Summary
Dynamic waitress with proven success in customer service and effective upselling. Known for strong multitasking and attention to detail, ensuring high satisfaction levels during peak hours.
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
22
22
years of professional experience
Work History
Waitress
Lady Bird Cafe
Sheridan, AR
06.2023 - 02.2026
- Addressed guest inquiries and concerns with urgency to enhance overall customer satisfaction.
- Collaborated with team members to ensure efficient table turnover and optimal dining experiences.
- Managed food and beverage orders accurately, minimizing errors during peak service hours.
- Facilitated training sessions for new staff on cafe procedures and menu knowledge.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Court Clerk
Jefferson County
Pine Bluff, AR
03.2018 - 09.2022
- Managed court records, ensuring accuracy and compliance with legal standards.
- Facilitated case processing by coordinating schedules and managing court calendars.
- Assisted judges and attorneys with documentation preparation and review.
- Provided assistance to attorneys and court personnel in courtroom
- Maintained organized filing systems for easy retrieval of case files and supporting documentation.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed incoming telephone calls, recorded messages, and directed inquiries to relevant team members.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Prepared court orders and judgments for signature.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Processed financial transactions for fines, fees, and other court-related costs accurately and efficiently.
- Coordinated courtroom proceedings and enforced adherence to proper procedures.
House Keeper
Self-employeed
Pine Bluff, AR
08.2004 - 04.2017
- Oversaw cleanliness and organization of residential properties to enhance client satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Adhered to professional house cleaning checklist.
- Developed customized cleaning plans based on individual client needs and preferences.
- Utilized advanced cleaning tools and products for enhanced results and efficiency.
- Conducted regular inventory checks of cleaning supplies to maintain stock levels.
- Established strong client relationships, resulting in repeat business and referrals.
Education
High School Diploma -
Three Rivers
Sheridan, AR05.2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Attention to detail
- Decision-making
- Food service etiquette
- Point of sale (POS) system operations
- Plate presentation
- Effective customer upselling
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Timeline
Waitress
Lady Bird Cafe
06.2023 - 02.2026
Court Clerk
Jefferson County
03.2018 - 09.2022
House Keeper
Self-employeed
08.2004 - 04.2017
High School Diploma -
Three Rivers