ERICA WEBSTER
Jamaica,NY
Summary
I aim to become an invaluable contribution to any company or organization to which I am employed. I also aim to become the best in whatever endeavors I might encounter; to strive, grow and continuously improve myself in every aspect attainable, through study, hard work, dedication, continuous learning and personal development.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Agent
The Lodge Red Hook
01.2025 - 04.2025
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Front Office Agent
Hyatt Centric Arlington
07.2023 - 12.2024
- Greeting guests upon arrival, checking them in and out, managing room reservations providing information about the hotel and local area, handling payments and addressing any guest concerns.
- Developed strong relationships with local businesses to provide personalized recommendations for dining or activities based on guest preferences.
Front Office Agent/ Butler
Zoetry Resorts & Spa
04.2021 - 01.2023
- Complete front office duties, checking in and out of guest collecting payments and all office duties. Personal concierge for guests who booked into top level rooms at the hotel.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
Examinations Proctor
Radius Global Solutions
06.2020 - 02.2021
- Proctoring international examinations for students overseas while ensure all standards and procedures set in place by their relevant institutions are up-held.
Houseman / Housekeeping
Round Hill Hotel & Villas
03.2017 - 01.2021
- Duties and responsibilities: Maintain and clean rooms, bathrooms, and work areas. Clean and maintain common areas within the hotel, assist front desk staff when required, cleaning glass, Assist housekeeping staff with laundry removal, change bed linens and empty trash as needed, replenish supplies in guest rooms and driving of gulf cart.
Butler
Secrets Resorts & Spas
01.2015 - 03.2017
- Personal concierge for guests who booked into top level rooms at the hotel. Duties included serving guests drinks or food by pool or beach or where they so desired, making dinner reservations and escorting guests to same.
Wedding Planner/Concierge
Special Designs Bridal
05.2014 - 01.2015
- Within this capacity I was responsible for meeting with potential brides & grooms to discuss wedding plans and arrangements. These included budget discussions, creative ideas for event, preparing proposals and price quotations, making arrangements with individuals required for success of the event (outside vendors, catering companies, photographers etc.), ensuring parties were updated with all proceedings and plans leading to event date.
Office Administrator
Grand Palladium Resort & Spa
04.2013 - 09.2013
- Handling all guests’ requests for housekeeping items such as linens, towels, toiletries etc. Handling monthly laundry inventory.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Education
Certification - Career Advancement Programme
Knockalva Technical High School
Ramble Hanover Jamaica01.2012
High School Diploma -
Knockalva Technical High School
Jamaica01.2010
Skills
- I am a very versatile individual who is really good at leaning new task and abilities, I am a great team player and good with event planning, coordination, management, Guest relations and work well under pressure
Timeline
Hotel Front Desk Agent
The Lodge Red Hook
01.2025 - 04.2025
Front Office Agent
Hyatt Centric Arlington
07.2023 - 12.2024
Front Office Agent/ Butler
Zoetry Resorts & Spa
04.2021 - 01.2023
Examinations Proctor
Radius Global Solutions
06.2020 - 02.2021
Houseman / Housekeeping
Round Hill Hotel & Villas
03.2017 - 01.2021
Butler
Secrets Resorts & Spas
01.2015 - 03.2017
Wedding Planner/Concierge
Special Designs Bridal
05.2014 - 01.2015
Office Administrator
Grand Palladium Resort & Spa
04.2013 - 09.2013
Certification - Career Advancement Programme
Knockalva Technical High School
High School Diploma -
Knockalva Technical High School
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