ERICA Wesley
Flint,USA
Work Preference
Summary
Versatile administrative and operations expert skilled in HR compliance and customer coordination. Strength in processing documentation, supporting recruitment, and improving operational workflows. Adept at collaborating with diverse teams to enhance service delivery and ensure organizational goals are met.
Overview
8
8
years of professional experience
Work History
Human Resources Manager Assistant
Richfield Industries
Flint, USA
2026.01 - Current
- Supported recruitment workflows by managing applicant communication and scheduling interviews to streamline hiring.
- Assisted with onboarding documentation and managed personnel records to facilitate new employee integration.
- Processed and maintained employee documentation and compliance files to ensure regulatory adherence.
- Provide internal support to employees and leadership, resolving questions promptly.
- Coordinate with payroll and operations teams to support job costing accuracy.
Property Manager / Leasing Manager
Lynd Management
Flint, USA
2022.01 - 2025.01
- Oversaw leasing activities including marketing, tours, lease agreements, and renewals.
- Oversaw leasing activities, enhancing occupancy through effective marketing, conducting tours, and managing lease agreements and renewals.
- Processed applications, background checks, and resident documentation.
- Coordinated maintenance, vendors, and contractors, ensuring property standards met and resident needs addressed.
- Increased resident satisfaction and streamlined operational processes through targeted initiatives.
Assistant Property Manager
Flint Housing Commission
Flint, USA
2021.01 - 2022.01
- Conducted unit inspections and supported HUD/EIV compliance.
- Processed certifications and compliance documentation to support income verification and ensure regulatory adherence.
- Ensured accuracy of records for compliance with housing regulations. for government-funded housing programs.
- Assisted with eviction procedures and tenant communication to facilitate smooth move-out transitions.
Remote Patient Care Coordinator
Diplomat Specialty Pharmacy
Remote, USA
2020.01 - 2021.01
- Facilitated benefit verification, prior authorizations, and medication access to enhance patient support.
- Collaborated with pharmacists, providers, and support teams to effectively resolve patient care issues.
- Updated patient records, medication requests, and insurance information to ensure accuracy and access for care.
- Ensured HIPAA compliance while handling sensitive medical information.
Remote Online Banking Representative
Huntington Bank
Remote, USA
2019.01 - 2020.01
- Guided customers in online banking navigation, account access, and effective use of digital tools to enhance user experience.
- Executed identity verification and adhered to fraud-prevention protocols to safeguard customer accounts.
- Recorded customer interactions and escalated technical issues to ensure timely resolution and maintain service quality.
- Maintained high satisfaction scores in a fast-paced remote call center environment.
Education
High School Diploma -
Waverly High School
Lansing, MI2002-01
Some College (No Degree) - Business Management
University of Phoenix
Tempe, AZ2026-07
Skills
- Order entry and data accuracy
- Purchase order processing
- Sales support
- Cross-functional coordination
- Administrative operations
- HR documentation and compliance
- Remote customer support
- Patient care coordination
- Online banking assistance
- Microsoft Office and SharePoint
- Conflict resolution
- Recordkeeping and reporting
Timeline
Human Resources Manager Assistant
Richfield Industries
2026.01 - Current
Property Manager / Leasing Manager
Lynd Management
2022.01 - 2025.01
Assistant Property Manager
Flint Housing Commission
2021.01 - 2022.01
Remote Patient Care Coordinator
Diplomat Specialty Pharmacy
2020.01 - 2021.01
Remote Online Banking Representative
Huntington Bank
2019.01 - 2020.01
High School Diploma -
Waverly High School
Some College (No Degree) - Business Management
University of Phoenix