Summary

Overview

Work History

Education

Skills

Timeline

PATRICIA WATKINS

Chicopee,MA

Summary

Detail-oriented Health Information professional transitioning into Medical Billing & Coding with extensive experience in documentation review, regulatory compliance, data accuracy, and processing sensitive PHI/PII. Brings 20+ years of high-volume administrative, auditing, and quality-control experience across federal and healthcare-adjacent environments. Currently completing a Billing & Coding Certificate Program with hands-on training in ICD-10-CM, CPT/HCPCS, reimbursement methodologies, and insurance claims processing.

Overview

years of professional experience

Work History

Human Resources Assistant / Guidance Counselor

Springfield Military Entrance Processing Station

Chicopee, MA

03.2023 - Current

Review and verify high-volume applicant documentation for accuracy, completeness, and regulatory compliance.
Maintain and safeguard sensitive PHI/PII in accordance with federal privacy standards.
Conduct detailed audits of electronic records, identifying discrepancies and correcting errors before submission.
Utilize multiple automated systems to process, track, and validate applicant data.
Apply regulatory guidelines to ensure proper classification, eligibility, and documentation standards.
Communicate complex requirements clearly to applicants, staff, and leadership.

Ambassador

RV Self Park

Sullivan, MO

10.2022 - 03.2023

Delivered customer service and responded to inquiries with professionalism and accuracy.
Represented brand values and maintained positive customer interactions.

Seasonal Personal Vehicle Driver

UPS

Rolla, MO

11.2022 - 12.2022

Ensured accurate delivery of packages while maintaining documentation integrity.
Followed strict handling, safety, and compliance procedures.

Park Attendant

U.S. Army Corps of Engineers

Buford, GA

01.2020 - 10.2022

Assisted visitors, provided information, and resolved issues with professionalism.
Managed high-volume customer interactions and maintained accurate logs.

Human Resources Technician (Military)

81st Regional Support Command

Columbia, SC

06.2010 - 01.2015

Processed and audited over 3,000 personnel actions with 98% accuracy.
Maintained PHI/PII and ensured compliance with federal privacy regulations.
Developed tracking systems to improve accuracy and workflow efficiency.

Lead Human Resources Assistant (Military/OA)

United States Corps of Cadets

West Point, NY

12.2008 - 06.2010

Supervised staff and ensured accurate processing of personnel documentation.
Maintained sensitive records and ensured compliance with privacy standards.