Erica West
Hayes,VA
Summary
Excelling in operations management and team building. Successfully implemented strategies that boosted sales and profitability while fostering strong client relationships. Adept at training and developing staff, ensuring high employee satisfaction and operational efficiency.
Customer-oriented with many years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
8
8
years of professional experience
Work History
General Manager
Hunters Heaven
02.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Advisor
Caliber Collision
02.2022 - 01.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Paint Technician
Suttle Motors
11.2017 - 01.2022
- Adhered to environmental regulations by properly disposing of hazardous materials and maintaining ventilation equipment.
- Improved turnaround times by coordinating tasks efficiently within the team, reducing unnecessary downtime between jobs.
- Developed expertise in multiple paint systems, increasing versatility as a technician and expanding service offerings for clients.
- Streamlined painting processes by developing customized spray patterns for various vehicle models.
- Enhanced customer satisfaction by delivering high-quality finishes through precise attention to detail.
Education
Associates in Specialized Technology/Management - Collision And Refinishing/ Business And Financing
WyoTech
Blairsville, PA09-2017
Gloucester High School
Gloucester, VA06-2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Training and development
- Relationship building
- Inventory control
- Verbal and written communication
Accomplishments
- Certificate in Service Advisor Onboarding
- ASE Certified
- I-Car Certified
- Welding Certified
- Associates in Specialized Technology Degree in Collision/Refinishing Technology and Management
Languages
English
Full Professional
Timeline
General Manager
Hunters Heaven
02.2025 - Current
Service Advisor
Caliber Collision
02.2022 - 01.2025
Paint Technician
Suttle Motors
11.2017 - 01.2022
Associates in Specialized Technology/Management - Collision And Refinishing/ Business And Financing
WyoTech
Gloucester High School
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