ERICA WHITE
Columbus,OH
Summary
Versatile and results-driven with a strong background in project management, client relationship management, and financial services. Proven expertise in leading cross-functional projects, streamlining processes, and driving customer success across diverse industries.
Overview
9
9
years of professional experience
Work History
Solutions Project Manager
Foxen
11.2023 - Current
- Lead and manage cross-functional projects, working closely with all departments across the business to ensure successful project execution
- Develop and maintain comprehensive project plans, ensuring stakeholders are aligned and meeting deadlines from project kick-off to completion
- Collaborate with internal teams to drive efficiency, maintain focus on business objectives, and ensure the alignment of company goals with customer needs
- Monitor project progress, identify risks or roadblocks, and implement corrective actions to keep projects on track
Customer Success Manager
Foxen
09.2022 - 11.2023
- Served as the point of contact to property level staff members to assist in training, customer service and technical account questions
- Grew key account from monitoring 1 property to 28 of their properties due to excellent communication and trust
- Tracked daily key account metrics for portfolio and assisted in forecasting for financial performance and budgetary purposes
- Chosen to train all new hires on organization in, products such as OneNote, Outlook, and Excel
Loan Specialist II
Lower.com
08.2021 - 08.2022
- Analyzed and evaluated creditworthiness of borrowers as the loan processor and underwriter
- Investigated and documented large deposits and other abnormalities in the borrower's file
- Issued loan conditions to get required documentation to meet agency and regulatory requirements
- Awarded core value winner of the quarter and top producer of the month
Indexer/Shipper
Lower.com
04.2021 - 08.2021
- Reviewed full closing packages to ensure all pages, signatures, dates, notary stamps, and barcodes are present
- Communicated professionally and efficiently with internal employees and title companies to get corrections done in a timely manner
- Ensured files were completed to the best of our ability and sent to our investors
- Received Top Producer of the Month award
Client Services Analyst
Tailored Management
01.2019 - 04.2021
- Managed communication and candidate life cycle as a liaison between the Candidate, Client, and Recruiting Teams
- Maintained VMS tool accuracy and efficiency; following procedures and workflows for internal and external applicant tracking systems and screening systems using JobDiva, Fieldglass, Beeline, and WAND systems
- Was promoted from Client Specialist to Client Analyst where I handled escalated situations along with reporting and analyzing metrics
Executive Meeting Manager
Renaissance Cleveland Hotel
01.2018 - 01.2019
- Sold and serviced short term meetings and events in a high volume environment
- Worked with clients directly to seamlessly execute space requirements, timeline, audio visual, and menus
- Communicated between all departments regarding the individual groups guest room and meeting requirements to exceed the customers expectation
- Developed and maintained client relationships and repeat business
Food and Beverage Cast Member
Walt Disney World
Orlando, FL
01.2016 - 05.2016
- Interned at Walt Disney World as part of the Disney College Program for one semester
- Improved customer service skills by addressing concerns and complaints along with completing my necessary tasks at Port Orleans French Quarter Resort
Education
Bachelor of Science - Hospitality Management
Kent State University
Kent, OH01-2017
Skills
- Project development and management
- Relationship building
- Team collaboration
- Stakeholder communications
- Work flow planning
Timeline
Solutions Project Manager
Foxen
11.2023 - Current
Customer Success Manager
Foxen
09.2022 - 11.2023
Loan Specialist II
Lower.com
08.2021 - 08.2022
Indexer/Shipper
Lower.com
04.2021 - 08.2021
Client Services Analyst
Tailored Management
01.2019 - 04.2021
Executive Meeting Manager
Renaissance Cleveland Hotel
01.2018 - 01.2019
Food and Beverage Cast Member
Walt Disney World
01.2016 - 05.2016
Bachelor of Science - Hospitality Management
Kent State University
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