Erica C. L. Williams
Cleveland
Summary
Dynamic leader with strong analytical and problem-solving abilities to drive business results. Have full ownership of strategic thinking to identify and capitalize on opportunities for growth and efficiency. Keen ability to analyze complex data and develop effective solutions to problems. Deliver symmetry with forward-thinking organizations that strive for meaningful impact.
Overview
8
8
years of professional experience
Work History
COMMERCIAL LINES CLAIMS MANAGER
Progressive Insurance
11.2020 - Current
- Reduced claim processing time by streamlining workflows and implementing efficient case management strategies.
- Increased customer satisfaction with timely claim resolution, prioritizing urgent cases and addressing client concerns.
- Enhanced team productivity by providing thorough training and fostering a collaborative work environment.
- Developed effective negotiation tactics, resulting in favorable settlements for both the company and clients.
- Implemented innovative solutions to reduce claim costs, such as early intervention strategies and proactive risk management techniques.
- Supervised a high-performing claims team, setting performance goals and providing regular feedback for continuous improvement.
SR. CLAIMS ADJUSTER
Progressive Insurance
02.2017 - 11.2020
- Reduced claim processing time by implementing streamlined procedures and efficient documentation practices.
- Enhanced customer satisfaction by promptly addressing and resolving complex claim issues through thorough investigation and analysis.
- Expedited claims settlements with successful negotiation strategies and effective communication skills.
- Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
- Achieved high accuracy rates in claims evaluation by consistently applying knowledge of policy coverage, liability assessment, and damage valuation.
- Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
CLIENT LIAISON
Excelas, LLC
08.2015 - 09.2016
- Enhanced client relations by addressing concerns and providing timely solutions to issues.
- Established strong relationships with clients, resulting in repeat business and long-term partnerships.
- Conducted comprehensive needs assessments for each client, tailoring services and offerings accordingly.
- Tracked client satisfaction levels using surveys and feedback mechanisms, implementing improvements as needed.
- Contributed to the development of marketing materials tailored to specific client segments, increasing overall brand visibility.
- Assisted in training new team members on company processes and procedures related to client liaison activities.
Education
MBA - Economics
California University of Pennsylvania
California, PA05.2020
Skills
- Personnel Training
- Commercial Litigation
- Claims Investigation and Research
- Continuous Improvement Management
- Performance Monitoring
- Risk Management Expertise
- Xactimate Specialist
Timeline
COMMERCIAL LINES CLAIMS MANAGER
Progressive Insurance
11.2020 - Current
SR. CLAIMS ADJUSTER
Progressive Insurance
02.2017 - 11.2020
CLIENT LIAISON
Excelas, LLC
08.2015 - 09.2016
MBA - Economics
California University of Pennsylvania
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