Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Assessments
Awards
Languages
Timeline
Hi, I’m

Erica Williams

St. Louis,MO

Summary

An Organized and dependable candidate who manages multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and seeking and maintain full-time position that offers professional challenges utilizing skills, has great excellent time management and problem-solving skills.

Overview

3
years of professional experience
1
Certification

Work History

Rally House

Sales Lead/Key Holder
04.2023 - Current

Job overview

  • Opening and closing store, Keyholder, Making sure store is organized, Help with online orders and pick up orders, POS, Deposits

HMSHost

Barista
02.2023 - Current

Job overview

  • Making coffee and specialize coffees

Sitel Group

Customer Service Rep
08.2022 - Current

Job overview

  • Selling healthcare insurance

Crowne Plaza Hotel

Front Desk Receptionist
05.2022 - Current

Job overview

  • Take phone calls, Make reservations, Greet customers, Take payments for reservations, Transfer calls, Modify reservations

Nordstorm Rack

Inventory Control Specialist
12.2022 - 01.2023

Job overview

  • Inventory control, Stock the front

Macy's

Shipping and Receiving
07.2021 - 08.2021

Job overview

  • Receiving, Stocking, Recovery, Resetting all signs, Doing markdowns

Five Below

Seasonal Sales Associate
11.2020 - 06.2021

Job overview

  • Sales, restocking, Customer service (returns etc.), Recovering, taking calls

Five Below

Sales Associate
11.2020 - 06.2021

Job overview

  • Sales, cash handling, restocking, freight

Education

Full Sail University
Winter Park

No Degree from Marketing
05.2024

University Overview

  • Professional Development: Web Designing


  • Professional Development: Marketing Research
  • Professional Development: Logo Designing

University of Maryland-College Park
College Park, MD

No Degree from Cyber Operations And Warfare
02.2024

University Overview

  • Professional Development: Cyber Security

Belleville East Highschool
Belleville, IL

High School Diploma
05.2006

University Overview

Skills

  • Sales expertise
  • Content Marketing
  • Decision-Making
  • Time Management
  • Consumer Buying Habits
  • Data Collection
  • Brand Storytelling

Certification

  • Certified Information Systems Security Professional (CISSP), 03/01/23, Present, University of Maryland - College Park (online)
  • HDI Desktop Support Technician, 03/01/23, 04/01/23

Personal Information

Personal Information
Relocation: Anywhere

Assessments

Assessments
  • Bookkeeping, 07/01/21, Completed, Calculating and determining the accuracy of financial data
  • Analyzing data, 07/01/21, Proficient, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
  • Customer service, 09/01/20, Completed, Identifying and resolving common customer issues

Awards

Awards
  • Honorable mentioned, 06/01/21, For participating in writing my story per topic assigned
  • Employee of the month, 01/01/22, For working hard and having the great service for five below

Languages

English
Native or Bilingual
Korean
Elementary
Japanese
Elementary

Timeline

Sales Lead/Key Holder
Rally House
04.2023 - Current
Barista
HMSHost
02.2023 - Current
Inventory Control Specialist
Nordstorm Rack
12.2022 - 01.2023
Customer Service Rep
Sitel Group
08.2022 - Current
Front Desk Receptionist
Crowne Plaza Hotel
05.2022 - Current
Shipping and Receiving
Macy's
07.2021 - 08.2021
Seasonal Sales Associate
Five Below
11.2020 - 06.2021
Sales Associate
Five Below
11.2020 - 06.2021
Full Sail University
No Degree from Marketing
University of Maryland-College Park
No Degree from Cyber Operations And Warfare
Belleville East Highschool
High School Diploma

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Erica Williams