Erica Williams
North Aurora,IL
Summary
Expert in property and operations management, leading cross-functional teams to implement innovative strategies that achieve infrastructure objectives. Proficient in enhancing asset performance through effective capital project oversight, maintenance planning, and vendor management. Committed to quality assurance, ensuring compliance with industry standards and maximizing resident satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Traveling Property Manager
Bender
01.2024 - Current
- Provide strategic and operational leadership across a multi-state portfolio of multifamily communities in Michigan, Illinois, and Wisconsin.
- Conduct property audits, financial variance reviews, and capital improvement assessments to ensure adherence to budgets and regulatory standards.
- Partner with Regional and Executive leadership to execute business plans, optimize NOI, and control expenses through data-driven forecasting and vendor management.
- Lead on-site training and mentorship for Property Managers and leasing teams, elevating performance, consistency, and compliance standards across the portfolio.
- Direct full-cycle property operations including leasing, maintenance, budgeting, marketing, and compliance to achieve revenue and occupancy goals while ensuring resident satisfaction.
- Utilize AppFolio to streamline reporting, monitor KPIs, and identify opportunities for efficiency and growth.
- Grow occupancy levels above 97% across assigned assets through targeted leasing strategies and robust resident retention initiatives.
- Reduce delinquency by 25-35% via consistent collections management, proactive resident engagement, and structured payment recovery plans.
- Recognized for stabilizing underperforming communities and improving overall operational health through leadership, process improvement, and strategic execution.
Senior Community Director
TI Communities, LLC
West Chicago, IL
01.2021 - 01.2024
- Oversee operations, personnel, and financial performance of a 25-building, 576-unit residential community while ensuring compliance with company policies, Fair Housing, ADA, Fair Credit Reporting Act and federal/state housing regulations.
- Developed the annual budget valued at $1.5M and oversee attainment of budgeted goals by analyzing financial statements, reconciling monthly statements against approved budget.
- Managed, led and trained a staff of 27 community team members, ensuring their performance aligned with company policies, values and business practices.
- Promoted resident satisfaction and retention by responding to complaints, questions and requests in a timely manner.
- Coordinate work activities and services from vendors, consultants and other contractors as needed.
- Ensured compliance with community insurance companies, OSHA, government agencies, company safety policies and risk management procedures.
- Attained a Net Operating Income (NOI) of $871K in 2021, exceeding performance benchmarks.
- Drove automation and process improvement across the customer lifecycle.
- Met targeted enrichment program participation and outcomes by ensuring appropriate program emphasis and prioritization is utilized.
- Achieved established operational, financial and business performance goals by reviewing financial, market and operational reports.
Community Director
Atlas Residential
Glenview, IL
01.2019 - 01.2020
- Held full operational, planning and oversight responsibility including budgeting, staffing, operational reporting, compliance, sustainability and policy development/implementation as well as all facets of asset management.
- Trained and supervised 20 direct reports to maintain high standards of performance.
- Formulated and implemented strategies and operating tactics that generated leading NOI, rent growth and occupancy and retention rates.
- Fostered key third-party vendor relationships including tenant construction, legal and brokerage relationships in accordance with fair housing laws.
- Planned and managed all daily operations, encompassing all facets of a multi-building residential community (five buildings/425 units) including enhancing operations, cash flow for owners and capital management, market share and sales growth strategies.
- Consistently received monthly bonuses for retention and leasing occupancy rate of 99%.
- Significantly reduced rent deficiencies by $100K through improved collection processes.
- Delivered $1M annual budget and improved NOI through disciplined cost controls and optimized resource allocation.
Executive Director of Operations
MBK Real Estate Development Corporation
Chicago, IL
01.2007 - 01.2019
- Controlled all daily operations in the acquisition, rehabilitation and resale of various properties including foreclosed and distressed REO properties.
- Administered a portfolio of multi-unit residential and commercial facilities with multiple lessees with a value of $2M.
- Created sales and marketing strategies and coordinated all phases of marketing, appraisals, listings, showings and closings.
- Cultivated a network of reliable, top-quality vendors/tradesmen for rehabilitation projects, along with positive relations with building inspectors and zoning officials.
- Managed all financial bookkeeping and banking affairs while providing administrative and operational support to the CEO.
- Obtained and rehabilitated a multiple properties while generating interest from business owners and private tenants and developed favorable lease agreements and renewals.
- Hired labor/tradesmen, procured materials and permits, evaluated and awarded bids, negotiated contracts/agreements with contractors and coordinated work schedules.
- Prepared an annual budget of $300K, reduced operating costs significantly during tenure.
- Praised for a consistent retention and leasing occupancy rate of 90%.
- Secured deal with boutique hotel, Hotel 265 in the South Loop area of Chicago, maintaining 100% occupancy rate during non-peak times.
Education
Bachelor of Business Administration -
GOVERNORS STATE UNIVERSITY
University Park, IL01.2006
Associate of Arts -
JOHN P. LOGAN COLLEGE
Carterville, ILCoursework in General Education
JACKSON STATE UNIVERSITY
Jackson, MSSkills
- Portfolio management
- Quality assurance
- Operational leadership
- Business transformation
- P&L accountability
- Asset optimization
- Project execution
- Budget administration
- Tax credit expertise
- Client experience management
- Regulatory compliance
- Vendor management
- Cost reduction strategy
- Maintenance planning
- Financial analysis
- Budget management
- Property management systems
Certification
- Residential Leasing License, State of Illinois
- ISO Certified
- OSHA HazMat Certified
- HIPAA Certified
Knowledge And Expertise
- Multi-Site Portfolio Mgmt.
- Quality Assurance
- Strategic Operational Leadership
- Business Transformation
- P&L Accountability
- Property & Asset Optimization
- Capital Project Execution
- Budget Administration
- Low Income Housing Tax Credit
- Client Experience Mgmt.
- Regulatory Compliance
- Vendor Relationship Management
- Financial Planning/Analysis
- Cost Reduction Strategy
- Preventative Maintenance Planning
Summary
Work across teams to lead innovation and strategy, collaborating with key stakeholders to meet critical infrastructure goals. Skilled in driving asset performance through capital project management, preventative maintenance planning, and effective vendor relationship management. Hands-on approach to quality assurance, ensuring compliance with standards and resident satisfaction., Highly analytical operations leader with a strong command of financial performance, forecasting, and budget control. Experienced in developing and managing multimillion-dollar operating budgets, controlling expenses, and optimizing Net Operating Income (NOI) through cost-reduction initiatives and revenue growth strategies. Adept at performing detailed variance analysis and ensuring financial accuracy., Visionary and hands-on leader known for building, mentoring, and empowering high-performing teams across diverse markets. Experienced in fostering cross-functional teams through training, development, and performance management to achieve consistency, compliance, and excellence. A collaborative decision-maker who fosters accountability, engagement, and innovation to achieve both short-term and long-term success.
Timeline
Regional Traveling Property Manager
Bender
01.2024 - Current
Senior Community Director
TI Communities, LLC
01.2021 - 01.2024
Community Director
Atlas Residential
01.2019 - 01.2020
Executive Director of Operations
MBK Real Estate Development Corporation
01.2007 - 01.2019
Bachelor of Business Administration -
GOVERNORS STATE UNIVERSITY
Associate of Arts -
JOHN P. LOGAN COLLEGE
Coursework in General Education
JACKSON STATE UNIVERSITY