Erica Wolford
Madison,IL
Summary
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
BJC Medical Group
St. Louis, MO
10.2024 - Current
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and insurance details in the electronic database
- Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
- Collaborated with healthcare providers to coordinate referrals for specialized treatments or consultations as required
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals
- Educated patients on available resources such as online portals or mobile applications for accessing test results or scheduling appointments
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc
Rehabilitation Nursing Technician
Encompass Health
Shiloh, IL
08.2022 - 10.2024
- Collaborated with healthcare professionals as part of a team and provided valued input regarding patient care.
- Provided patients with assistance in bathing, dressing, or grooming.
- Assisted with feeding patients who needed assistance or persuasion.
- Performed positioning and transfers from the bed, chair, and wheelchair to promote comfort.
Certified Nurse Assistant
Lutheran Senior Services
Edwardsville, IL
12.2021 - 08.2022
- Provided patients/residents with care and companionship
- Monitored vital signs
- Aided patients with personal hygiene
- Performed postmortem care, if needed
Certified Nursing Assistant
McKnight Place Assisted Living & Memory Care
St. Louis, MO
08.2021 - 10.2021
- Assisted residents with daily routines: feeding, bathing, dressing, grooming and walking
- Provided for residents' physical and emotional needs
- Performed positioning and transfers from the bed, chair, and wheelchair to promote comfort.
Certified Nursing Assistant
Accountable Healthcare Staffing
St. Louis, MO
07.2020 - 11.2020
- Performed temperature screening in an efficient, safe, and systematic manner using a no-touch thermal scanner and thermometer at worksite.
- Maintained inventory and paperwork needed in the event of adverse situations.
- Established professional working relationship with the clients onsite.
- Able to work with little to no supervision from management.
Pharmacy Technician
Barnes Jewish Hospital
St. Louis, MO
03.2019 - 06.2020
- Worked under the direction and supervision of licensed, professional pharmacists.
- Maintained drug inventory and alerted pharmacist of low stock.
- Ensured that the entire pharmacy unit was always neat and tidy.
- Ensured that pill bottles were properly labeled.
- Prepared and filled prescriptions.
Certified Nursing Assistant
Barnes Jewish Hospital
St. Louis, MO
10.2016 - 06.2020
- Collaborated with healthcare professionals as part of a team and provided valued input regarding patient care.
- Provided patients with assistance with bathing, dressing, or grooming.
- Assisted with feeding patients who needed assistance or persuasion.
- Performed positioning and transfers from the bed, chair, and wheelchair to promote comfort.
- Performed venipuncture and EEG testing and ensured telemetry boxes worked properly.
- Recorded and performed vital signs, eating habits, intake and output, specific gravity, and blood glucose testing results.
Certified Nurse Assistant
BRIA of Belleville
Belleville, IL
03.2016 - 10.2016
- Assisted residents with daily routines: feeding, bathing, dressing, grooming and walking
- Provided for residents' physical and emotional needs
- Performed positioning and transfers from the bed, chair, and wheelchair to promote comfort.
Education
High School Diploma -
Lovejoy High School
Brooklyn, IL05-2002
Skills
- Phlebotomy and venipuncture
- Typing skills
- Monitoring vital signs
- Collaborative teamwork
- BLS certification
- Excellence in customer service
- Experience in hospital settings
- Proficient in Epic software
- Patient care delivery
- Scheduling appointments
- Verification of insurance
- Management of electronic medical records
- Detail-oriented approach
- Knowledge of medical terminology
Certification
- CNA
- State Tested Nursing Assistant
- CPR Certification
- BLS Certification
Awards
BEE AWARD, 02/01/19, Recognized for demonstrating exceptional patient care and outstanding ICARE values and behaviors to patients, visitors or other team members.
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Valedictorian Lovejoy High School
- BEE Award Barnes Jewish Hospital
Timeline
Patient Service Representative
BJC Medical Group
10.2024 - Current
Rehabilitation Nursing Technician
Encompass Health
08.2022 - 10.2024
Certified Nurse Assistant
Lutheran Senior Services
12.2021 - 08.2022
Certified Nursing Assistant
McKnight Place Assisted Living & Memory Care
08.2021 - 10.2021
Certified Nursing Assistant
Accountable Healthcare Staffing
07.2020 - 11.2020
Pharmacy Technician
Barnes Jewish Hospital
03.2019 - 06.2020
Certified Nursing Assistant
Barnes Jewish Hospital
10.2016 - 06.2020
Certified Nurse Assistant
BRIA of Belleville
03.2016 - 10.2016
High School Diploma -
Lovejoy High School