Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Preference
Work Availability
Software
Timeline
BusinessDevelopmentManager

Erica Wong

Collierville,TN

Summary

Dynamic and results-oriented professional with a proven track record at Harry J. Chinn, Jr., D.D.S., Family Dentistry, excelling in patient confidentiality and interpersonal relationship building. Demonstrated ability to enhance patient satisfaction and streamline appointment management, contributing to increased engagement and operational efficiency. Skilled in medical management systems and adept at fostering trust through exceptional service.

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Medical Administrative Assistant

Harry J. Chinn, Jr. , D.D.S. , Family Dentistry
01.2016 - Current
  • Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
  • Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
  • Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
  • Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
  • Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
  • Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
  • Verified insurance coverage to prepare for upcoming patient appointments.
  • Generated reports and logged patient information for reliable records.
  • Spoke with insurance representative about claims.

Sales Associate

Bed Bath and Beyond
10.2011 - 12.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Collaborated with team members to achieve monthly sales targets.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

Associate of Applied Science - Medical Administrative Assistant

Southwest Tennessee Community College
Memphis, TN
05-2016

Skills

  • Patient care and confidentiality
  • Interpersonal relationship building
  • Proficiency in medical management systems
  • Scheduling expert
  • Document management
  • Prioritizing patients
  • 10-key proficiency
  • Multi-line phone operations
  • Phone and email etiquette
  • Appointment management
  • Positive attitude
  • Reception management

Certification

  • Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.

Languages

English
Full Professional

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceHealthcare benefitsPaid sick leaveWork from home option401k matchPaid time off4-day work weekCareer advancementFlexible work hoursCompany CultureTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft, all programs

Eaglesoft

Timeline

Medical Administrative Assistant

Harry J. Chinn, Jr. , D.D.S. , Family Dentistry
01.2016 - Current

Sales Associate

Bed Bath and Beyond
10.2011 - 12.2015
  • Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.

Associate of Applied Science - Medical Administrative Assistant

Southwest Tennessee Community College
Erica Wong