Rebecca Lake
East Carbon City,Utah
Summary
Experienced in improving patient care and reducing office wait times through efficient office management and exceptional customer relations. Skilled in claims processing and conflict resolution. Known for fostering positive client relationships and maintaining organized office operations.
Overview
12
12
years of professional experience
Work History
Receptionist/Lead Patient Care Coordinator
Lazear Family Dentistry D.D.S
Springfield, VA
01.2017 - 06.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Resolved customer problems and complaints
- Handled cash transactions and maintained sales and payments records accurately
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Assisted with onboarding new clients and securing paperwork completion
- Submitted Insurance claims and verified benefits
Receptionist/Lead Patient Care Coordinator
Dr. Jennifer Diaz
Fairfax, Virginia
03.2016 - 03.2018
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members
- Decreased patient wait times through effective resource allocation and appointment management
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities
- Enhanced patient care by implementing efficient scheduling and coordination processes
- Coordinated Treatment Plans & proposed treatment payment options
- Processing Insurance claims and posting payments to patients account Collections
Receptionist Administrator
Dr. Michael Oppenheimer
Fairfax, Virginia
01.2014 - 06.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping
- Processed insurance claims and payments
- Schedule patient appointments and surgery
Medical Receptionist/ Surgical Coordinator
Fairfax Eye Associates
Fairfax, VA
02.2006 - 06.2009
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic, and health history to keep information current
- Helped patients complete necessary medical forms and documentation
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies
- Surgical Coordinator which included ordering corneas, ordering lens for cataract patients and schedule surgery to reduces eye pressure in patients with glaucoma Posted Payments
- Confirmations Calls
- Verification of insurance benefits and obtaining preauthorization’s
Education
Northern Virginia Community College
Annandale, Virginia01.2002
High School Diploma -
Thomas A Edison High School
Alexandria, Virginia06.2001
Skills
- Patient Demographics
- Scheduling
- Multi phone line system
- Patient Care Coordination
- Submission of insurance claims
- Applying insurance payments
- Applying patient payments
- Windows OMS
- Dentrix
- Eagle Soft
- Clerical duties
Timeline
Receptionist/Lead Patient Care Coordinator
Lazear Family Dentistry D.D.S
01.2017 - 06.2018
Receptionist/Lead Patient Care Coordinator
Dr. Jennifer Diaz
03.2016 - 03.2018
Receptionist Administrator
Dr. Michael Oppenheimer
01.2014 - 06.2016
Medical Receptionist/ Surgical Coordinator
Fairfax Eye Associates
02.2006 - 06.2009
Northern Virginia Community College
High School Diploma -
Thomas A Edison High School
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