Kathy Crance

• Facilitated patient registration and check-in processes to enhance patient experience.
• Coordinated appointment scheduling and confirmed visits to optimize clinic operations.
• Communicated effectively with patients to address inquiries and concerns.
• Utilized electronic health record systems to input and update patient data.
• Verified patient information to ensure accurate data entry and maintain data integrity.
• Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information.
• Answered incoming calls from customers related to registration issues or questions.

Welcomed patients upon arrival, providing assistance during check-in and check-out processes to enhance patient experience.

Managed incoming phone calls, delivering prompt and courteous customer service to ensure patient satisfaction.

Handled scheduling, coordinating resources and calendars to optimize appointment flow and minimize wait times.

• Scheduling patients and rescheduling.
• Trained new employees on office procedures, enhancing team integration and efficiency.
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