ERICA YANES-TEDROS
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, time management, critical thinking, and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges to best accomplish investigative goals. I am organized, dependable, articulate, goal oriented, and ready to exceed my employers standards.
Overview
14
14
years of professional experience
Work History
Loss Prevention Specialist
The RealReal
04.2021 - Current
- Highest producing Loss Prevention associate for the West Coast Region two-years in a row through individual recoveries totaling over $800,000 for 2022 and $360,000 for 2021.
- Highlighted as the top producing agent holding the LP Spotlight for company recognition of excellence in 2021 and 2022.
- Coached and mentored associates in-store and remotely on loss investigation and reporting.
- Upheld strict security and safety procedures to protect business from financial losses due to theft, careless mismanagement, internal, or external theft.
- Oversaw receiving and outbound shipments through inventory, audits, and complied with UPS and Malca white glove shipment procedures.
- Assist with daily coverage with customers in sales and provide customer service.
- Managed and de-escalated high profile incidents with customers and associates.
- Conducted complex investigations for escalated concerns.
- Monitored high value showings and transfers of merchandise to maintain the integrity of our products and brand.
Loss Prevention
The Real Real
05.2019 - 04.2021
- Monitored the store and surrounding areas for signs of attempted theft by customers or personnel, and intervening when necessary.
- Led the safety and loss prevention programs by guiding staff through proper policy and procedures.
- Conducted threat analysis on incoming external subjects.
Loss Prevention Detective
Bloomingdale's
06.2015 - 05.2019
- Promoted three times within a year due to work ethics and productivity.
- Ranked the second most achieving store in the company for best performance due to shortage control procedures.
- Apprehended and interviewed suspects and created reports to assist law enforcement, as well as testified in court for criminal cases.
- Streamlined the shrink management program, and trained Loss Prevention Detectives and sale's associates.
- Conducted opening and closing producers as a key holder.
- Assisted with high profile clients and de-escalated hostile customers by providing a solution through customer service.
Church School Superintendent
First Presbyterian Church Of Inglewood
09.2009 - 06.2015
- Prepared, coordinated, and distributed information about yearly schedule of activities and classes.
- Created curriculum for all classes.
- Trained and supervised religious education instructional staff.
- Recruited volunteers, created and hosted events for surrounding community outreach, and church congregation.
- Maintained the safety of our students and educators.
Sale's Professional
Bloomingdale's
09.2009 - 06.2015
- Grew client base by analyzing consumer needs to introduce relevant products and complete sales processes.
- Followed up with clients to ensure customer satisfaction and client retention.
Education
Bachelor Of Business Administration - Business Law And Psychology
California State University- Northridge
Northridge, CA06.2013
Skills
- Control Safety Violations
- Client Needs Assessment
- Store Operations, Internal and External Theft Investigations
- Critical Thinking
- Crime Analysis
- Time Management
- Conflict Resolution
- Investigation Tactics
- Prevention Techniques
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Loss Prevention Specialist
The RealReal
04.2021 - Current
Loss Prevention
The Real Real
05.2019 - 04.2021
Loss Prevention Detective
Bloomingdale's
06.2015 - 05.2019
Church School Superintendent
First Presbyterian Church Of Inglewood
09.2009 - 06.2015
Sale's Professional
Bloomingdale's
09.2009 - 06.2015
Bachelor Of Business Administration - Business Law And Psychology
California State University- Northridge
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