Erica Young
Jacksonville,FL
Summary
Compassionate and adaptable healthcare professional with a strong background in patient assessments and vital signs monitoring. Known for exceptional communication skills and a commitment to patient-focused care, ready to contribute to a dynamic healthcare team.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
Jacksonville, Florida
06.2022 - Current
- Assisted healthcare teams in providing comprehensive patient care.
- Scheduled appointments and managed patient records efficiently.
- Coordinated with medical staff to ensure smooth clinic operations.
- Processed medical documentation and maintained confidentiality standards.
- Trained new staff on office procedures and electronic systems.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Greeted patients upon arrival and directed them to their destination within the facility.
- Assisted with the scheduling of patient appointments and follow-up visits.
- Verified patient insurance coverage for services rendered at the facility.
Patient Care Nursing Assistant
Cincinnati Children's Hospital
Cincinnati, Ohio
06.2019 - 06.2022
- Assisted nurses with daily patient care and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported patients in mobility, ensuring safety during transfers and ambulation.
- Answered call lights promptly and responded to requests for assistance from other healthcare team members.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Reported abnormal changes or patterns in physical, mental and emotional conditions to nursing staff and understood and followed regulations regarding injury or possible abuse.
- Documented resident status electronically and attended interdisciplinary meetings to offer input into selected resident's care plan.
Patient Care Nursing Assistant
TriHealth Bethesda North Hospital
Cincinnati, Ohio
01.2014 - 06.2022
- Assisted nurses with daily patient care and personal hygiene tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Supported patients in mobility, ensuring safety during transfers and ambulation.
- Answered call lights promptly and responded to requests for assistance from other healthcare team members.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Reported abnormal changes or patterns in physical, mental and emotional conditions to nursing staff and understood and followed regulations regarding injury or possible abuse.
- Documented resident status electronically and attended interdisciplinary meetings to offer input into selected resident's care plan.
Education
Practical Nursing
Cincinnati State Technical And Community College
Cincinnati, OH04-2014
Skills
- Vital signs monitoring
- Clinical documentation
- Monitoring patient progress
- Patient-focused care
- Preparing specimens and samples
- Patient assessments
- Patient communication
- Conflict resolution techniques
- Continuous learning mindset
- Patient care coordination
- medical documentation
- customer relationship management
Certification
LPN License
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
06.2022 - Current
Patient Care Nursing Assistant
Cincinnati Children's Hospital
06.2019 - 06.2022
Patient Care Nursing Assistant
TriHealth Bethesda North Hospital
01.2014 - 06.2022
Practical Nursing
Cincinnati State Technical And Community College