Erica Arciga

• Completed new loan applicant registrations in software to create accurate and comprehensive records.

Registered and verified debt/ bureau record before loan finalizing with most up-to-date information.

• Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
• Built positive relationships with customers by offering best financing and product options for auto/ personal loans.
• Managed communications as central point of contact for entire lending process.
• Interviewed prospective customers to discuss financial goals and means surrounding auto/ personal loans.
• Compiled documentation necessary to successfully fund over 40 loans per month.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.

• Devised processes to boost long-term business success and increase profit levels. Cold Call,Inbound leads, and outbound calls.
• Assisted in recruiting, hiring, training team members, and meet Deadlines in time senstive for the district of Fresno, California.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Supported top-level decision-making and strategy planning by forging productive network relationships with top leaders and serving as key advocate for various personnel issues.
• 6 years of experience managing company at conferences in state and out of state seminars to boost outreach;Maintain relationships with businesses.
• Advanced productivity KPIs by leading trainings on procedures and safety practices.
• Managed day-to-day operations of company, including sales, marketing, customer service, and finance.
• Ability to plan, organize, and manage projects from start to finish is essential for meeting deadlines, staying within budget, and achieving project objectives.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Generated new business with marketing initiatives and strategic plans.

• Trained employees on proper procedures and strategies to improve productivity.
• Maintained scheduling for main branch to keep shifts appropriately staffed.
• Increased 100 new client and supplier satisfaction by solving complex issues with efficient resolutions.
• Maintained branch files for major accounts, investments and employees.
• Completed daily Bank Secrecy Act reports.
• Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
• Developed and delivered polished sales presentations in order to highlight product and service quality.

• Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Assisted customers by answering questions and fulfilling requests.
• Educated employees on register use, merchandising and customer service.
• Checked merchandise multiple times during each shift and restocked products when stock ran low.
• Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
• Mentored other store employees in customer service and assistance to help improve overall satisfaction.