Erica Brooke Nagy
Uniontown ,OH
Summary
Dynamic food service professional with a strong work ethic. "ServSafe" certification as well as "Ohio Person in Charge certification." Recognized for enhancing customer experiences at Wasabi Japanese Steakhouse. Proven ability to multitask and train staff, leading to increased sales and improved service quality. Committed to maintaining high standards of cleanliness and attention to detail in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Food Service Worker
Hot Wasabi
Canton, OH
06.2024 - Current
- Prepared and served food items in accordance with safety and sanitation guidelines.
- Assisted in maintaining inventory levels for food supplies and ingredients.
- Operated kitchen equipment efficiently to ensure timely meal preparation.
- Collaborated with team members to execute daily service operations smoothly.
Cashier & Assistant Store Manager
Bellstores
North Canton, OH
09.2022 - 06.2024
- Assisted in managing daily store operations to ensure efficient workflow and customer satisfaction.
- Executed inventory management processes, reducing stock discrepancies through regular audits.
- Trained new staff on company policies, enhancing team performance and service quality.
- Collaborated with management to develop promotional displays, increasing customer engagement.
Head Server
Wasabi Japanese Steakhouse And Sushi
North Canton, OH
04.2012 - 08.2022
- Trained and mentored junior waitstaff on menu knowledge, customer service standards & POS systems.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Prepared specialty desserts for customers for special occasions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained thorough menu knowledge.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Server
IHOP
Akron, OH
01.2010 - 04.2012
- Provided exceptional customer service, ensuring a welcoming atmosphere for guests.
- Efficiently took and delivered food orders while maintaining accuracy.
- Assisted in training new staff on menu items and service protocols.
- Collaborated with kitchen staff to optimize meal preparation and delivery timelines.
Restaurant Hostess
Grille 39
Uniontown, OH
09.2009 - 11.2010
- Greeted and seated guests, ensuring a welcoming environment.
- Managed reservation system to optimize table turnover and guest flow.
- Collaborated with service staff to address guest needs promptly.
- Maintained cleanliness of entrance area to enhance first impressions.
Food Prep Cook
Hungry Howies Pizza & Subs
Uniontown, OH
07.2008 - 09.2009
- Prepared ingredients for pizza and subs following standardized recipes.
- Operated kitchen equipment, ensuring adherence to safety protocols.
- Maintained cleanliness of workstations, promoting a sanitary environment.
- Assisted in inventory management by restocking supplies as needed.
Education
Associate of Applied Science - Veterinary Technician
Brown Mackie College
North Canton, OH2020
Skills
- Strong work ethic
- Multitasking
- Customer service
- Attention to detail
- Positive attitude and energy
- Fast-paced environment
- ServSafe certification
Additional Information
I like to make people happy. Period.
Timeline
Food Service Worker
Hot Wasabi
06.2024 - Current
Cashier & Assistant Store Manager
Bellstores
09.2022 - 06.2024
Head Server
Wasabi Japanese Steakhouse And Sushi
04.2012 - 08.2022
Server
IHOP
01.2010 - 04.2012
Restaurant Hostess
Grille 39
09.2009 - 11.2010
Food Prep Cook
Hungry Howies Pizza & Subs
07.2008 - 09.2009
Associate of Applied Science - Veterinary Technician
Brown Mackie College