ERICA L. REID
Las Vegas,NV
Summary
Medical Biller and Coder (MCBC) | AMCA certified professional seeking to enhance proficiency in the field while developing key skills in effective communication and patient advocacy within a healthcare environment. Demonstrated ability to coordinate care plans and collaborate with multidisciplinary teams, eager to transition into a new field to apply and expand these valuable abilities. Dedication and attention to detail have allowed for excellence in fast-paced environments. Proven track record of resolving escalated customer support issues, navigating billing processes, and ensuring compliance with HIPAA, OSHA, and CMS regulations. Skilled communicator with expertise in EHR systems, insurance verifications, and claims management, well-equipped to contribute to the success of any healthcare organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Care Manager, Patient Support Services
Aerotek
02.2024 - 07.2024
- Responsible for answering in-bound calls and assisting customers with pharmacy related services
- Contact insurance companies for benefit investigation and coverage eligibility
- Provide prior authorizations and appeals support
- Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
- Update job knowledge by participating in educational opportunities and training activities
- Work efficiently both individually and within a team to accomplish required tasks
Insurance Verification Customer Service Specialist
Virtual Benefits Solutions
03.2021 - 06.2023
- Verify and update patient insurance information to ensure accurate registration and billing processes
- Complete necessary consent forms and verify demographic information for comprehensive patient records
- Submit all information with correct billing codes, adhering to regulatory requirements
- Provide supportive documentation for all procedures in compliance with HIPAA regulations
- Research and review errors in payment, documentation, demographic information and processes
- Adhere to verification procedures to ensure valuable patient information remains secure and to obtain customer information for such requirements as eligibility verification and benefit related issue resolution
- Ensure patients are educated on medication and the refill process
Area Coordinator
Las Vegas Skin and Cancer Center
04.2012 - 01.2021
- Supervised a team of three medical assistants, ensuring smooth coordination of tasks/optimal team performance
- Assisted with various surgical procedures, including surgeries, biopsies, excisions, shave and punch biopsies
- Prepared surgical dressings/provided instructions to patients on wound care/dressing changes/medication usage
- Administered local anesthetic injections and performed the removal of sutures to support procedural efficiency
- Surgically assisted with cosmetic procedures as directed by the healthcare provider
- Accurately completed all necessary paperwork associated with patient visits and encounters
- Utilized Microsoft365/EHR systems/Internet Explorer/Firefox for efficient documentation and communication
Education
Medical Biller and Coder Certification (MCBC) -
AMCA
09.2024
Medical Billing Specialist
Medcerts
Livonia, MI10.2023
Skills
- Clinical documentation
- Service coordination
- Medication reviews
- Patient education
- Policy adherence
- Program management
- Performance metrics
- Problem identification
- Patient relations
ADDITIONAL EXPERIENCE
Certified Dermatology Technician | Las Vegas Skin Cancer Center, Las Vegas, NV June2015– January2021
Certification
- Medical Billing Specialist Medical Biller and Coder Certification (MCBC) | AMCA
Timeline
Care Manager, Patient Support Services
Aerotek
02.2024 - 07.2024
Insurance Verification Customer Service Specialist
Virtual Benefits Solutions
03.2021 - 06.2023
Area Coordinator
Las Vegas Skin and Cancer Center
04.2012 - 01.2021
Medical Billing Specialist
Medcerts
Medical Biller and Coder Certification (MCBC) -
AMCA
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