Erica Scott
McDonough,GA
Summary
Hardworking and reliable insurance professional with strong ability in customer service and problem solving. Offering strong work ethic, critical thinking and ability to thrive in team based setting. Highly organized, Proactive and punctual with team-oriented mentality.
Overview
11
11
years of professional experience
Work History
Fire Claim Specialist
State Farm
Dunwoody, GA
04.2024 - Current
- Communicated effectively with policyholders, providing updates and explaining claim processes.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Effectively managing work through task driven queues while multi-tasking in fast call environment
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
Claims Associate
State Farm
Dunwoody, GA
01.2019 - 04.2024
- Determined liability, compensability and benefits due on each claim.
- Investigated and established liability for lower complexity auto damage claims.
- Communicated liability decisions and explained terms of policy.
- Determined proper method foe vehicle inspection and scheduled vehicle inspection appointments.
- Arranged rental and towing services.
Dance Instructor
Price Performing Arts Center
Decatur, GA
09.2014 - 06.2019
- Established performance goals for students, guiding them in developing technique, expression, and stage presence.
- Communicated regularly with parents regarding student progress and any issues that arise during class time.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Demonstrated proper technique while teaching new movements or steps.
Medical Receptionist
Milton Hall Surgical Associates
Atlanta, GA
04.2016 - 03.2018
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
Associate of Science - Social Work
Georgia State University
Atlanta, GA05-2013
Skills
- Excellent Customer service
- Claim investigation
- Problem resolution
- Regulatory compliance understanding
- Decision-making
- Active listening
Timeline
Fire Claim Specialist
State Farm
04.2024 - Current
Claims Associate
State Farm
01.2019 - 04.2024
Medical Receptionist
Milton Hall Surgical Associates
04.2016 - 03.2018
Dance Instructor
Price Performing Arts Center
09.2014 - 06.2019
Associate of Science - Social Work
Georgia State University