Eric Alan Augustine
Scottsdale,AZ
Summary
Dynamic and results-driven professional with over five years of experience in recruiting, managing, and supporting executives in fast-paced, complex environments. Recognized for a creative approach to problem-solving and a commitment to reliability and efficiency. Strong work ethic fosters a positive atmosphere that enhances team collaboration and productivity. Adaptable and goal-oriented, consistently striving to exceed expectations and drive organizational success.
Overview
14
14
years of professional experience
Work History
Hybrid SR. Premier Service Consultant
AT&T Inc
02.2025 - Current
- Specializing in customer acquisition, sales, service, and retention, I serve on the frontline, providing tailored solutions to both prospective and existing customers. My key responsibilities include enhancing service experiences, driving customer satisfaction, and fostering long-term loyalty through exceptional service.
- In my role, I handle a variety of customer interactions, including calls, chats, and emails, in a dynamic, fast-paced environment. My approach is centered on identifying upselling opportunities, where I leverage my in-depth knowledge of AT&T’s product offerings to close deals and meet sales and commission targets.
- I adeptly resolve issues related to service, billing, payments, and collections, ensuring clarity when explaining bills and product features to customers. My strong problem-solving skills allow me to troubleshoot basic technical issues effectively, while I escalate more complex problems to higher support as needed.
- Building customer confidence and loyalty is paramount in my position. I prioritize resolving inquiries efficiently and empathetically, addressing matters ranging from service interruptions and fraudulent activity to account management and payment inquiries. My unwavering customer focus ensures that each interaction enhances the customer’s trust in our brand.
- I work a flexible 40-hour schedule, frequently accommodating nights, weekends, and overtime to meet customer needs. I am committed to continued professional development, benefiting from paid training that equips me with the skills necessary for success in this role.
- Key expectations that define my success include a strong work ethic, adaptability, and attention to detail. I consistently meet or exceed performance metrics, including call resolution rates, customer satisfaction scores, and sales objectives. By analyzing team performance data during our meetings, I identify trends and implement actionable strategies aimed at improving overall service delivery and achieving team goals.
- In addition to my customer-facing duties, I meticulously document interactions to maintain accurate records in our database, facilitating effective follow-up communications and ensuring service consistency.
- My contributions significantly enhance the success of our service team and reinforce AT&T’s commitment to providing top-tier support.
Sr Logistics Account Specialist
Total Quality Logistics
06.2018 - 12.2025
- 5 years of experience with the 2nd largest freight brokerage firm in the United States assisting in the business development/sales department. Previous book of $1M book in annual profit business from the ground up.
- Direct business-to-business sales, building upon existing and new customer relationships.
- Make calls to establish relationships and build your book of business from the ground up.
- Negotiated freight rates shippers with carriers.
- Help resolve issues that need to be escalated beyond the sales team.
- Conducted accounting reviews with customers on performance, forecasts, and opportunities to implement value to domestic and international solutions.
- Manage daily shipments, resolving issues, to ensure pickup and delivery is on time 24/7/365.
- Be honest and proactive in all of your communications - internally and externally.
Customer Care Specialist [Remote]
Nex Rep
11.2017 - 05.2018
- A telecommute work at home position handling inbound and outbound calls while also providing email support for Red Bull and Sun Basket.
- Answering phone calls by addressing customer inquiries, solving problems, and providing product information.
- Providing an elevated customer experience to generate a loyal clientele.
- Effectively communicated with and supported sales, marketing and administration teams on a daily basis.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Mastery of customer service management systems and databases.
- Resolved service, pricing, and technical problems for customers by asking clear and specific questions.
Hospitality Division Manager
Clayton Valet
08.2016 - 10.2017
- Manage daily operations with 2 supervisor and 300 valet staff for over 40 locations staffing, and billing for all locations (restaurant, hotels and events) around STL.
- Responsible for procurement and production of new business and contracts for valet services.
- Coordinate all recruiting, orientation, and staff training.
- Facilitated training seminars for professional, safety and personal development for all staff.
- Maintained collaborative relationships with external business partners.
- Tracked and created various data recording methods to ensure billing was always balanced.
- Worked daily with restaurant and account managers to solve problems and generate revenue.
- Maintaining and building daily schedules and filling any open shifts.
- Booking public and private events.
- Tracking all daily cash deposits and ensure no shortages.
- Export reports from manually inputed data to bill accounts and clients appropriately.
- Coached exceptional customer service.
- Effectively resolved complaints and responded to inquiries in a timely manner.
- Coordinate monthly permits from the city of St. Louis and the surrounding municipals.
- Handled escalated complaints involving division operations and work of personnel under supervision.
- Payroll responsibilities include: Processing all payroll adjustments from uniform deposits to accident repay credit, tracking all time sheets for over 25 separate locations exporting all information from Homebase application to Microsoft Excel, processed minimum wage requirements for Q-TIP offset credits.
- Led team of managers to enhance operational efficiency across multiple service locations.
- Mentored junior staff, fostering skill development and enhancing team performance.
- Managed daily planning, coordination and administration for division operations.
Valet Driver
Clayton Valet
09.2012 - 08.2016
- My responsibilities included parking and retrieving customers’ vehicles while also:
- Parked both manual and automatic transmission cars.
- Followed set procedures for parking all cars.
- Cleaned garage and surrounding areas of litter, debris, papers, cans, etc.
- Greeted every guest upon arrival.
- Assisted and thanked guests upon departure.
- Called cabs for guests when needed.
- Recorded each and every car that is parked in garage and maintained an accurate up-to-date log.
- Highly skilled in retrieving and parking vehicles courteously, timely and carefully.
- Periodically checked vehicles stored in lots.
Account Manager
Exceed Marketing
01.2016 - 05.2016
- Responsible for managing customer accounts with any cable provider or home alarm systems.
- Diligence for organization and time management.
- Extreme discipline for self motivation and organization.
- Recruiter director, responsible for all training and development of all new hires.
- Mastered proper techniques in the art of customer service and daily interactions to provide longevity in customer acquisition by providing state of the art product knowledge, and sharpened detailed sales skills.
Account Executive
STL Executives
06.2014 - 01.2016
- Independently owned sales and marketing representing Fortune 100-500 clients responsible for their annual new client acquisition.
- Ranked as the top-producing account executive.
- Administration assistance to the President of the company.
- Assisting and conducting interviews both preliminary and secondary with exceptional organization, and professionalism.
- Assistance in team management and weekly payroll goals using ADP work force now and deadlines with attention to fine detail and attention to time management.
- Management development program where everyone starts entry level in order to obtain necessary skills in order to be developed into a corporate trainer position and crossed trained into a management roll within the company.
- Developed skill sets in mastering the craft of interviewing.
- Responsible for all customer accounts obtained through the consultants in order to achieve maximum customer retention.
Education
Bachelor of Science - Business Administration
Fontbonne University
Clayton, Missouri05-2016
Skills
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Superior phone and etiquette skills
- Ability to resolve customer complaints in an effective and professional manner
- Ability to aggressively pursue sales through innovative marketing
- Client relationship building
- Excellent communication skills – written, verbal and listening
- Networking
- Negotiation tactics
- CRM software
Timeline
Hybrid SR. Premier Service Consultant
AT&T Inc
02.2025 - Current
Sr Logistics Account Specialist
Total Quality Logistics
06.2018 - 12.2025
Customer Care Specialist [Remote]
Nex Rep
11.2017 - 05.2018
Hospitality Division Manager
Clayton Valet
08.2016 - 10.2017
Account Manager
Exceed Marketing
01.2016 - 05.2016
Account Executive
STL Executives
06.2014 - 01.2016
Valet Driver
Clayton Valet
09.2012 - 08.2016
Bachelor of Science - Business Administration
Fontbonne University