Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Eric Allen Erreguin

Pacoima,CA

Summary

Dedicated FedEx professional with proven growth from Package Handler to Senior Administrator, now ready to advance as Operations Coordinator. Recognized for leadership, initiative, and integrity, with experience coaching teams, implementing procedures, managing logistics, and influencing performance outcomes. Adaptable, detail-oriented, and committed to operational excellence, customer satisfaction, and team success.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Senior Administrator

FedEx Home Delivery
Sun Valley, CA
11.2022 - Current
  • - Coordinate daily logistics operations, including premium appointment scheduling and time-sensitive deliveries.
  • - Support and coach drivers with routing, address lookups, and unit transfers to maximize efficiency.
  • - Lead audits, implement corrective procedures, and resolve disputes, reducing service issues and strengthening contractor trust.
  • - Engage with contractors, shippers, and customers, ensuring service standards and compliance.
  • - Took initiative in tasks aligned with Operations Coordinator responsibilities, demonstrating leadership beyond role.

Trainer / Package Handler

FedEx Ground
Pacoima, CA
07.2019 - 10.2022
  • - Trained and encouraged new hires on safety, procedures, and team collaboration, improving onboarding success.
  • - Delegated tasks strategically, coached peers, and influenced shift performance outcomes.
  • - Maintained adaptability under high-pressure conditions, exceeding productivity and service goals.
  • - Promoted positive workplace culture by fostering teamwork, accountability, and integrity.

Assistant Store Manager

Lids
Universal City, CA
04.2016 - 07.2019
  • - Managed daily operations, audits, and procedures in a fast-paced retail environment.
  • - Coached and developed staff, set team goals, and implemented strategies to increase sales and service performance.
  • - Resolved customer issues with professionalism and integrity, building long-term relationships.

Education

Associate’s Degree - Sociology & Behavioral Science

Los Angeles Valley College / Cal-State Northridge
Valley Village, CA
01-2023

Skills

  • - Leadership & Coaching: Training, mentoring, delegating, and influencing team success
  • - Operations Management: Routing, logistics coordination, audits, compliance, and problem-solving
  • - Strategic & Adaptable: Implementing procedures, achieving goals, and process improvement
  • - Communication: Bilingual in English & Spanish; Basic ASL (Level 1)
  • - Technical: Microsoft Word, Excel, PowerPoint
  • - Attributes: Initiative, detailed, reliable, integrity-driven, impactful team contributor

Accomplishments

A.)Twice Awarded Admin of the Quarter: Both in Morning & Afternoon

B.)Certified in the following for Critical Systems Support (CSS) Mastery:

✔ Recipient Portal ✔ Planned Sort Date (PSD) ✔ Pre-Load Assist (PLA)

✔ Service Area Design (SAD) ✔ FedEx Route Optimization (FRO)

✔ FedEx on Road for Ground & Express (FORGE)

✔ First & Last (FLM) -Address Management Systems (AMS)

Certification

  • Admin of the Quarter: Both in Morning & Afternoon
  • Certified in the following for Critical Systems Support (CSS) Mastery:
  • Recipient Portal
  • Planned Sort Date (PSD)
  • Pre-Load Assist (PLA)
  • Service Area Design (SAD)
  • FedEx Route Optimization (FRO)
  • FedEx on Road for Ground & Express (FORGE)
  • First & Last (FLM) - Address Management Systems (AMS)

Timeline

Senior Administrator

FedEx Home Delivery
11.2022 - Current

Trainer / Package Handler

FedEx Ground
07.2019 - 10.2022

Assistant Store Manager

Lids
04.2016 - 07.2019

Associate’s Degree - Sociology & Behavioral Science

Los Angeles Valley College / Cal-State Northridge