Erica M. Rokus
Eau Claire,WI
Summary
Dynamic Operations Coordinator with a proven track record at National Business Institute, Inc., excelling in project coordination and inter-departmental communication. Spearheaded improvements in CLE program compliance and event quality, showcasing strong internet research and problem-solving abilities. Known for a positive attitude and the ability to lead and innovate, ensuring project success and operational excellence.
Overview
25
25
years of professional experience
Work History
Operations Coordinator
National Business Institute, Inc.
Altoona, Wisconsin
12.2014 - Current
- Facilitated team meetings in person and virtually to discuss operational needs, and brainstorm solutions.
- Coordinated and managed project tasks across multi-departmental teams to ensure project delivery and meet timelines.
- Managed communications between departments to ensure efficient operations.
- Identified areas for improvement and new processes to enhance overall event experience quality and performance.
- Aligned operational initiatives and delivery of quality CLE services.
- Prioritized and organized tasks to efficiently accomplish departmental goals.
- Reviewed, researched, and monitored CLE programs for compliance with state, local, and federal regulations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Is engaged, actively participates in discussions, and offers suggestions and solutions.
- Has a strong work ethic, takes personal responsibility and holds self accountable for all work outcomes.
- Proactive, resourceful, listens to others, projects a positive attitude.
Special Events Depart Supervisor; Seminar Planner
Lorman Education Services
Eau Claire, Wisconsin
10.2000 - 11.2014
- I started my career in continuing legal education by planning live, in-person events and teleconferences. This later qualified me for advancement in leadership positions as a team lead to other seminar planners, creating a research department, and running the special events department.
Education
Bachelor of Arts - English Literature
University of Wisconsin-Eau Claire
Eau Claire, WI06-2000
Skills
- Strong project coordinator
- Implements processes
- Actively engages in project needs and ideas
- Deadline-oriented
- Welcomes collaboration, but can work solo
- Positive attitude
- Big picture-focused, can see beyond my individual job functions
- Strong internet research skills
Timeline
Operations Coordinator
National Business Institute, Inc.
12.2014 - Current
Special Events Depart Supervisor; Seminar Planner
Lorman Education Services
10.2000 - 11.2014
Bachelor of Arts - English Literature
University of Wisconsin-Eau Claire