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Dedicated customer service professional with expertise in claims processing and Medicare knowledge. Proven track record in enhancing customer experiences through effective communication and conflict resolution.

Motivated Duke University freshman (Biology, GPA 3.95) with strong initiative, leadership, and patient-facing experience. Proven ability to communicate effectively, take ownership, and perform reliably in high-responsibility environments. Demonstrates intellectual curiosity and discipline through independent academic work and sustained extracurricular leadership.

Customer Service Representative with more than 7 years of experience planning, developing and implementing my skills as a Customer Service Representative offering superior expertise to your company.. Diligent customer service agent with proven technical abilities, consultation skills, and attention to detail. Effective at understanding customers' concerns and fielding wide range of inquiries with analytical and communication strengths. Maintains thorough and accurate documentation of all activities. Training and development Skilled In Customer Services and Also Customer care. Proficiency in Microsoft word, Microsoft excel, and powerpoint.

Customer Service Representative with more than 3 years of experience planning, developing and implementing my skills as a Customer Service Representative offering superior expertise to your company.. Diligent customer service agent with proven technical abilities, consultation skills, and attention to detail. Effective at understanding customers' concerns and fielding wide range of inquiries with analytical and communication strengths. Maintains thorough and accurate documentation of all activities. Training and development Skilled In Customer Services and Also Customer care. Proficiency in Microsoft word, Microsoft excel, and powerpoint.

Erica Marie Salisbury

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Certified Customer Service Representative

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Certified Customer Service Representative

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