Eric Cavazos
San Benito,TX
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Energetic professional with 10+ years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
11
11
years of professional experience
Work History
Team Lead Department Manager
Sam's Club
Brownsville, Texas
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Identified opportunities for process improvements, implementing changes when required.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
Home Meal Solution
Sam's Club
Brownsville
03.2017 - 09.2023
- Provided technical support to customers, troubleshooting and resolving issues related to home solutions products.
- Assisted with product installation, setup, and maintenance services for residential clients.
- Responded to customer inquiries via phone, email, and online chat regarding the functionality of home solutions products.
- Analyzed customer feedback in order to identify areas for improvement in current processes or procedures.
- Reported any hazardous working conditions or violations to supervisors immediately.
- Assisted in the preparation of work plans, safety procedures and risk assessments for each job site.
- Ensured that all personnel on a job site were wearing appropriate personal protective equipment.
- Communicated regularly with supervisors about progress of jobsite inspections and any issues discovered.
- Organized and documented materials needed for each project prior to beginning work onsite.
- Kept detailed notes regarding changes made while performing inspection rounds.
- Verified that proper barricades, signage and lighting were set up around excavation sites.
Shift Manager
McDonald's
San Benito, Texas
02.2014 - 03.2017
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Helped employees accomplish tasks during peak periods.
- Documented receipts, employee hours and inventory movement.
Education
High School Diploma -
Veterans Memorial Early College High School
Brownsville, TX06-2015
Skills
- Production Monitoring
- Performance monitoring
- Schedule Management
- Trend tracking
- Workplace Safety
- Quality Control
- Marketing knowledge
- Invoice Verification
- Coaching and Mentoring
Timeline
Team Lead Department Manager
Sam's Club
09.2023 - Current
Home Meal Solution
Sam's Club
03.2017 - 09.2023
Shift Manager
McDonald's
02.2014 - 03.2017
High School Diploma -
Veterans Memorial Early College High School