Erica Perez
Oregon City,OR
Summary
Talented Solutions Architect coordinates stakeholders to drive successful development efforts, making effective choices and contributing to entire development lifecycle and meet mission-critical business needs. Skilled project manager, analytical development team leader with organized and decisive yet calming approach. Over 30 years of progressive experience in Healthcare EHR/Business Information Systems, Revenue Integrity, Clinical workflow and pharmaceutical background.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Solutions Architect
Xealth, Inc
02.2023 - 01.2024
- Part of Pre-sales, to bring confidence and comfort to clients understanding the use case options, technical capabilities and functionalities
- Responsible for technical workflow and specifications for onboarding of new health systems integrating with Xealth and partner vendors
- Identify and implement use cases after providing technical input and integration knowledge. Working closely with engineering to create technical specifications and ensuring accurate data capture
- Conduct EHR discovery, acting as a liaison to customer information systems teams for configuration requirements, troubleshooting EHR build issues and maintaining deployment documentation
- Assist and review/research of logs for QA testing, with health systems and vendor partners
- Spearheading design, delivery and integration of Xealth Solutions, collaborating with internal and external stakeholders to improve healthcare outcomes
- Provide expertise in clinical information systems and workflows, optimizing dataflow for integrations and ensuring seamless internal team support
- Collaborate on new EHR integration features, working with engineering and QA for development
- Proficient in integrating with third party vendors with extensive build and configuration experience in clinical and revenue cycle interfaces.
Senior Epic Applications Analyst
Providence Health & Services
12.2010 - 02.2023
- Brought up over 70 acute care hospitals and hundreds of hospital outpatient departments (HOD) up on Epic Software
- Integration Analysis Lead (Build, review of specs & testing) for Third Party Application Interfaced Products (working in place of PM or leading efforts) within Neurodiagnostic, Polysomnography, Respiratory Therapy and Case Management Workflows
- Managed a charging team with Charge Data Master team, across applications to provide seamless support and updates/maintenance for our clinicians and end users, including year-end maintenance in conjunction with Hospital & Professional billing for ClinDoc, Stork, OpTesia, Ambulatory, Beacon, Orders and ASAP teams.
- Deployment Role for Clinical Case Management Implementations
- Build, Support and training of the Epic ClinDoc, Stork, Clinical Case Management applications workflows
- Specialized in charging workflows for both Hospital Billing (HB) and Professional Billing (PB), working directly with Charge Master Team (CDM) and Revenue Integrity and specialty areas
- Onsite for deployments, training of workflows, support during go-live, especially in working side by side with revenue integrity and billing
- Responsible for multiple workflows, including but not limited to: Clinical Case Management, Neurodiagnostics (Sleep/EEG/EKG), Medical Nutrition, Anticoagulation, Behavioral & Mental Health, Chemical Dependency (Inpatient/Outpatient/IOP/Partial Hospitalization for Adolescent & Adult), Labor & Delivery (Perinatal Care, High Risk, Postpartum, Newborn & NICU) ICU/ACCU/PICU, Med Surg Units, Respiratory Therapy, Physical Therapy, Occupational Therapy, Speech Therapy, Audiology, Specialty Pediatric Units and all areas of charging workflows (front end and back end.) Build flowsheets from scratch, used third party vendor flowsheets and enhanced with charging capabilities and workflows
- Security Liaison for ClinDoc and Clinical Case Management applications, reviewed other Epic application security requests, provided feedback or involved in workgroups when needs/issues integrated across applications and were not specific to a single application
- Provide Production support assistance for ClinDoc, Stork, Clinical Case Management and ASAP for over 70 acute hospitals thru deployment, including community connect/technology facilities
Clinical Systems Analyst II
Providence Health & Services
07.2005 - 12.2010
- Provided technical application support and analysis for various clinical applications, including extensive working knowledge of clinical (not exclusive to pharmacy) workflow, processes and procedures
- Analyzed issues, provided resolutions for problems encountered in our clinical applications suite, working with vendors to enhance patient safety and clinical compliance
- Building and maintenance of; orders, outlines, information, clinical decision support based medication build and iForms for McKessons’s Horizon Expert Orders (HEO)
- Supporting closed-loop medication interface, including linking of HEO orders in Horizon Meds Mangager (HMM) and protocols built in HMM to provide safe order entry practice for Pharmacists in HMM on HEO medicatio orders.
Pharmacy Services Representative, Pharmacy Technician
Health Net of Oregon
11.2004 - 07.2005
- Review of Prior Authorization requests, working with both health care providers and pharmacies
- Answering questions regarding pharmacy benefits for insurance policy holders and providers.
- Enhanced company reputation by providing exceptional customer service and support.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Pharmacy Technician
Costco Pharmacy
05.2004 - 12.2004
Pharmacy Technician
Danielson’s Marketplace Pharmacy
12.2000 - 03.2003
Pharmacy Technician/Supervisor Role
Albertson’s Pharmacy
03.1999 - 01.2001
IV & Pharmacy Technician, Purchasing Coordinator/Management Role
Tandem Health Group
05.1997 - 02.1999
Pharmacy Technician
Rite Aid/Thrifty Pharmacy
05.1994 - 05.1997
Education
High School Diploma -
West Linn High School
West Linn, OR06.1995
Skills
- Project Management
- Integration Analysis Lead
- Solution Optimization/Process Evaluation & Improvement
- Clinical EHR Workflow Subject Matter Expert
- Revenue Integrity
- FHIR/Web, HL7, API integration, AWS, GitHub, AI
- Digital Health Integration
- Technical Architecture/Enterprise Integration Patterns
- Client Satisfaction/Relationship Building
- Extensive Clinical & Medication Knowledge
Certification
- EpicCare Clinical Documentation (ClinDoc) Versions: 2009-2022
- EpicCare Clinical Case Management Versions: 2019-2022
- Epic Data Courier Mover
applications
- Epic Software
- Confluence
- Jira
- AWS
- GitHub
- HL7
- AI
- ServiceNow
- Remedy
- Microsoft Products
- Google Apps
Affiliations
- Board Member & Website developer for Corsa Oregon, 2014-Present
Timeline
Solutions Architect
Xealth, Inc
02.2023 - 01.2024
Senior Epic Applications Analyst
Providence Health & Services
12.2010 - 02.2023
Clinical Systems Analyst II
Providence Health & Services
07.2005 - 12.2010
Pharmacy Services Representative, Pharmacy Technician
Health Net of Oregon
11.2004 - 07.2005
Pharmacy Technician
Costco Pharmacy
05.2004 - 12.2004
Pharmacy Technician
Danielson’s Marketplace Pharmacy
12.2000 - 03.2003
Pharmacy Technician/Supervisor Role
Albertson’s Pharmacy
03.1999 - 01.2001
IV & Pharmacy Technician, Purchasing Coordinator/Management Role
Tandem Health Group
05.1997 - 02.1999
Pharmacy Technician
Rite Aid/Thrifty Pharmacy
05.1994 - 05.1997
High School Diploma -
West Linn High School
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