Summary
Overview
Work History
Education
Skills
Accomplishments
Skills Achievements
References
Timeline
Generic

ERICA S. DOWNS

STOCKBRIDGE,GA

Summary

Versatile Senior Manager specializing in Clinic Operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.

Overview

17
17
years of professional experience

Work History

Sr. Manager, Clinic Operations

Emory Healthcare
07.2015 - Current
  • Provided strong leadership to enhance team productivity and morale.
  • Implemented and developed operational standards, policies and procedures.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Recommended and implemented successful strategies to maximize revenue.

MANAGER, CLINIC OPERATIONS – ESA MCINTOSH TRAIL FAMILY PRACTICE - GRIFFIN

EMORY HEALTHCARE (THE EMORY CLINIC)
11.2014 - 04.2015
  • Primary responsibilities include supporting day-to-day operations of Family Medicine Clinic, creating and implementing Standard Operating Procedures and policies in line with Emory Healthcare goals, managing clinic financials and budget
  • Perform monthly one-on-one assessments with staff and bi-annual reviews to discuss goals and job performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.

SUPERVISOR – PATIENT FINANCIAL SERVICES (PFS)

EMORY HEALTHCARE (THE EMORY CLINIC)
08.2008 - 11.2014
  • Primary responsibilities include supervising staff of 12-16 employees; coaching, quality assessments, mentoring/developing and monitoring performance
  • Perform monthly one-on-one assessments with staff and bi-annual reviews to discuss goals and job performance
  • Create and maintain Excel spreadsheets and DSS reports
  • Duties have included A/R Follow-Up, Claims Management, Training and Development and Precertification supervisory roles.

PATIENT ACCOUNT REP, III (LEAD) – TRANSPLANT DEPARTMENT

EMORY HEALTHCARE (THE EMORY CLINIC)
09.2006 - 07.2008
  • Primary responsibility is to serve as back-up for supervisor
  • Also, serve as direct contact person for all staff (inside or outside of department) when questions or concerns arise
  • Also responsible for training of all new employees and cross-training of current staff
  • Duties also include management of department payment variance via Excel spreadsheets.
  • Prepared reports detailing billing actions, flags and other key information

Education

BACHELOR OF SCIENCE – BIOLOGY -

FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY
TALLAHASSEE, FLORIDA
04.1996

Skills

  • Reporting Oversight
  • Strategic Planning
  • Partnership Development
  • Data Analytics
  • Troubleshooting and Problem Resolution
  • Organizational Improvement
  • Operations Management
  • Financial Analysis

Accomplishments

  • Florida A&M University Distinguished Scholar
  • Florida/Georgia Alliance for Minority Participation (FGAMP) Scholar
  • Golden Key National Honor Society
  • Phi Eta Sigma National Honor Society

Skills Achievements

  • HFMA Certified Patient Account Representative
  • Proficient in Microsoft Word, Excel, Epic, IDX, Claim Logic, ISuite, PowerChart, Healthquest, GPR, GE Centricity, DSS, UKG, QA
  • Hospital and Physician Billing and Customer Service Experience
  • Medical Terminology Gold Star Certificate
  • 2003 Recipient of Outstanding Service from Cash Accel. Team
  • 2007 Recipient of Outstanding Service from Customer Svc/Selfpay/Insurance Registration Denial Team
  • 2008 Emerging Leader Program
  • 2023 Emory Now Mountain Mover Award recipient

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Sr. Manager, Clinic Operations

Emory Healthcare
07.2015 - Current

MANAGER, CLINIC OPERATIONS – ESA MCINTOSH TRAIL FAMILY PRACTICE - GRIFFIN

EMORY HEALTHCARE (THE EMORY CLINIC)
11.2014 - 04.2015

SUPERVISOR – PATIENT FINANCIAL SERVICES (PFS)

EMORY HEALTHCARE (THE EMORY CLINIC)
08.2008 - 11.2014

PATIENT ACCOUNT REP, III (LEAD) – TRANSPLANT DEPARTMENT

EMORY HEALTHCARE (THE EMORY CLINIC)
09.2006 - 07.2008

BACHELOR OF SCIENCE – BIOLOGY -

FLORIDA AGRICULTURAL & MECHANICAL UNIVERSITY

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ERICA S. DOWNS