Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eric Austin Barreda

Houston

Summary

Results-focused hospitality professional with strength in communication and collaboration. Proficient in leveraging speed and sales knowledge to promote guest satisfaction. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Leader / Traveling Trainer

7 Brew Drive Thru Coffee
09.2023 - Current
  • Involved in facilitating at least 8 regional store openings through training trips and local store marketing.
  • Assisted in both barista and shift lead training.
  • Participated in policy enforcement.
  • Maintained customer satisfaction with quick wait times and positive customer engagement.
  • Delegated daily and weekly tasks in a time-efficient manner to fellow team members.
  • Counted registers for end-of-day procedures.
  • Maintain recipe knowledge for updated quarterly barista test distribution.
  • Effectively communicated and collaborated with all employee levels.
  • Facilitated with inventory count and delivery.

Server/Salesman

True Food Kitchen
03.2020 - 01.2023
  • Promoted and up-sold products and services to meet needs of customers.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Patient Safety Tech / Unit Secretary

Conroe Regional Medical Center
01.2019 - 08.2019
  • Reported to House Supervisors for daily post inquiries.
  • Received brief on the patient upon arrival.
  • Documented patient activity in 15-minute intervals.
  • Deescalated potentially hostile patient/staff activity.
  • Tended to patient simple needs.
  • Provided direction to assist in answering visitor/patient queries.
  • Answered call bells as unit secretary.
  • Collaborated with nurses and other faculty.
  • Briefed incoming employees on patient status.
  • Delivered consults to medical professionals.
  • Faxed/Organized/Printed paperwork (discharge papers, patient charts, etc.).

Shift Manager

Chick-Fil-A At Springwoods Village Market
05.2016 - 06.2019
  • Provided the guests with above adequate hospitality that reach Chick-Fil-A standards.
  • Fulfilledcatering/delivery orders.
  • Established goals to be accomplished through teamwork.
  • Enforced policies instituted by the facilities operator.
  • Administered breaks to employees in a timely manner.
  • Completed customer invoices.
  • Attended weekly leadership meetings.
  • Resolved complex conflicts/situations to preserve guest satisfaction.
  • Maintained employee moral by encouraging positive attitudes.
  • Prepared and executing daily set-up plans.
  • Completed inventory counts when needed.
  • Completed end-of-day inform and closing out the day in POS system.

Student Council Member

Oak Ridge High School
08.2017 - 05.2018
  • Brainstormed, planning, and executing school events.
  • Collaborated with both students and faculty.
  • Provided the student body with community information.
  • Maintained an adequate grade in order to sustain eligibility.

Education

Bachelor of Science - Psychology

University of Houston
Houston, TX
05.2024

Associate of Science - Psychology

Lone Star Community College
The Woodlands, TX
12.2020

High School Diploma -

Oak Ridge High School
Conroe, TX
2018

Skills

  • Training and mentoring
  • Conflict resolution
  • Advanced hospitality abilities
  • Inquiry Response
  • Customer Understanding
  • Friendly and personable
  • Strategic selling techniques
  • Multitasking and time-management

Certification

Texas Alcohol and Beverage Commission - TABC

Food Handlers

Timeline

Shift Leader / Traveling Trainer

7 Brew Drive Thru Coffee
09.2023 - Current

Server/Salesman

True Food Kitchen
03.2020 - 01.2023

Patient Safety Tech / Unit Secretary

Conroe Regional Medical Center
01.2019 - 08.2019

Student Council Member

Oak Ridge High School
08.2017 - 05.2018

Shift Manager

Chick-Fil-A At Springwoods Village Market
05.2016 - 06.2019

Bachelor of Science - Psychology

University of Houston

Associate of Science - Psychology

Lone Star Community College

High School Diploma -

Oak Ridge High School

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