Erica Y Perez
Mulberry,FL
Summary
Versatile Bilingual [English/Spanish] Medical Assistant/Receptionist possessing first-rate communication skills and personable demeanor demonstrated across 10 years in patient-focused roles. Extensive knowledge of medical terminology and patient care procedures. Strong multitasking and organizational abilities. Dedicated and ready to provide relevant work experience to the team.
Overview
14
14
years of professional experience
Work History
Medical Assistant/Medical Receptionist
Southside Medical Clinic
07.2013 - Current
- Obtained 9 years of client medical history, medication information, symptoms and completed clinical procedures and gathered patient data for interpretation by physician.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Verified patients' identification for proper sample collection.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Assisted in training and onboarding new phlebotomists.
Receptionist
RCMA
11.2011 - 03.2012
- Coordinated over 70 patients scheduling, check-in, check-out and payments for billing.
- Established Informative & Monitored students- Providing care for Children Maintaining safe workplace.
- Preformed excellent incoming visitors and outgoing customer service professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Confirmed appointments, communicated with clients and updated client records
Cashier
Zaxby's Restaurant
05.2010 - 11.2010
- Established customer care and attention for customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Managed over 30-70 customer per day.
Education
Diploma - Medical Assisting
EVEREST UNIVERSITY
Lakeland, FL05.2013
High School Diploma -
Plant City High School
Plant City, FL05.2011
Skills
- Verbal and Written Communication
- Data Entry Software
- Physician Assistance
- Advising Patients
- Appointment Scheduling
- Medical Recordkeeping
- Organization and Time Management
- Expeditious adaption to changing environments and work processes
- Experienced in using critical thinking, and conflict resolving skills to handle escalated situations
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Medical Receptionist
Southside Medical Clinic
07.2013 - Current
Receptionist
RCMA
11.2011 - 03.2012
Cashier
Zaxby's Restaurant
05.2010 - 11.2010
Diploma - Medical Assisting
EVEREST UNIVERSITY
High School Diploma -
Plant City High School
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