Eric Beam
Waymart,PA
Summary
Experienced Department Head with strong communication, and interpersonal background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals.
Overview
3
3
years of professional experience
Work History
Department Head, Customer Service Manager
Hobby Lobby
01.2022 - Current
- Increased department efficiency by streamlining processes and implementing new technologies.
- Developed strong interdepartmental relationships to improve communication and collaboration across the organization.
- Managed department budget, ensuring optimal allocation of resources for maximum impact on company goals.
- Implemented staff training programs that enhanced skills and increased overall productivity within the department.
- Mentored junior team members, providing guidance and support to foster professional growth and success.
- Enhanced customer satisfaction through proactive problem-solving measures and excellent communication strategies with clients.
Barista
Starbucks
05.2021 - 08.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
No Degree - Biology
Pensacola Christian College
Pensacola, FLHigh School Diploma -
Canaan Christian Academy
Lake Ariel, PA06.2019
Skills
- Operational Planning
- Assignment Delegation
- Cross-functional Collaboration
- Conflict Resolution
- Time Management
- Customer Service
- Organizational Skills
- Decision Making
- Interpersonal Communication
- Problem Solving
- Strategic Planning
- Process Improvement
References
References available upon request.
Timeline
Department Head, Customer Service Manager
Hobby Lobby
01.2022 - Current
Barista
Starbucks
05.2021 - 08.2021
No Degree - Biology
Pensacola Christian College
High School Diploma -
Canaan Christian Academy
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