Ericca Rice
Texas Roadhouse
Springfield,OH
8
years of professional experience
Accomplished sales and customer relations professional with over 8 years of management experience in customer service and safety protocols, prepared for new challenges. Demonstrates strong teamwork and adaptability, ensuring seamless operations in dynamic environments. Expertise in conflict resolution, emergency response, and effective communication fosters a calm and approachable demeanor that builds trust and cooperation among colleagues and passengers. Committed to enhancing customer experiences while maintaining high standards of service excellence.
Work History
Restaurant Manager
7 Years 10 Months- Drove revenue growth by coaching staff on upselling and promotional techniques, directly increasing average ticket sales.
- Directed daily operations and quality inspections to uphold brand standards and customer trust.
- Cultivated strong customer relationships, resulting in increased repeat business and positive referrals.
- Addressed customer complaints and service issues promptly, ensuring high satisfaction and retention rates.
- Resolved customer complaints and service issues quickly and professionally, protecting satisfaction and retention.
- Oversaw daily operations and conducted quality inspections to maintain brand standards and enhance customer trust.
Order Fulfillment Associate
8 Months- Delivered proactive, knowledgeable customer service that informed purchasing decisions and enhanced customer satisfaction.
- Partnered with vendors and suppliers to ensure accurate inventory and seamless sales continuity.
- Facilitated order fulfillment through merchandising opportunities that promoted cross-selling of relevant products and services.
- Upheld quality control standards on every order, safeguarding brand reputation and customer trust.
Education
High School Diploma
- College english
- College chemistry
Certification - Veterinary Science
College Biology
Skills
Revenue enhancement
Conflict resolution
Team leadership & training
Relationship building & client retention
Multitasking under pressure
Engaging presentation skills
Strong work ethic
Attention to detail
Timeline
Order Fulfillment Associate
Lowe’s
09.2022 - 05.2023Read More
Restaurant Manager
Texas Roadhouse
10.2018 - CurrentRead More
CTC
Certification from Veterinary Science
Read More
Emmanuel Christian Academy
High School Diploma
Read More