Cheryl Barozzini Tranquill
Chicago,IL
Summary
Dynamic Restaurant General Manager with proven expertise in operations management, team training, and guest relations. Committed to enhancing customer loyalty and driving sales growth through effective communication and a positive work environment.
Overview
4
4
years of professional experience
Work History
Restaurant General Manager
Cefalu Seaside Sicilian Restaurant
Elk Grove Village, Illinois
10.2023 - 06.2025
- Led operations of high-traffic restaurant, ensuring exceptional service with a skilled, trained team.
- Managed daily restaurant operations, ensuring smooth service and guest satisfaction.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Guided and motivated team members to enhance service quality and foster a positive work environment.
- Facilitated regular staff meetings to address operational challenges and foster team collaboration.
- Oversaw inventory management, maintaining optimal stock levels for menu items
- Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
- Ensured compliance with health, safety and sanitation standards.
- Encouraged patron loyalty by emphasizing a customer-focused approach by staff.
- Recruited, trained, and supervised staff members.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Restaurant Supervisor
Coopershawk Winery and Restaurants
Chicago, IL
10.2021 - 08.2022
- Trained new employees on company policies and operational procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved conflicts among staff to maintain a positive work environment.
- Monitored employee productivity and provided constructive feedback to improve performance.
- Provided guidance and direction to employees regarding job duties and responsibilities.
- Developed training materials for diverse employee skill sets and job functions.
- Coordinated event logistics to ensure smooth operations and timely setups, enhancing guest experience.
- Provided on-site support during the event by resolving issues promptly.
- Collaborated with clients to identify their goals and expectations from the event.
- Developed strategies that enhanced membership sales, aligning with Cooper's Hawk philosophy.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
Education
Associate of Arts - Culinary Arts/ Restaurant Management
Johnson & Wales University
Providence, RI06-1985
Skills
- Operations management
- Inventory management
- Inventory control
- Staff management
- Staff training
- Staff scheduling
- Shift management
- Revenue enhancement
- Restaurant operations
- Beverage program management
- Table management
- Food safety compliance
- Conflict management
- Performance evaluation
- Event coordination
- Guest relations
- Customer retention
- Customer engagement
- Customer loyalty
- Customer-oriented
- Restaurant promotion management
- Brand standards promotion
- Effective communication
- Leadership development
- Team management
- Time management
- Problem solving
- Conflict resolution
- Adaptable
- Customer loyalty
- Customer-oriented
Timeline
Restaurant General Manager
Cefalu Seaside Sicilian Restaurant
10.2023 - 06.2025
Restaurant Supervisor
Coopershawk Winery and Restaurants
10.2021 - 08.2022
Associate of Arts - Culinary Arts/ Restaurant Management
Johnson & Wales University