Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Eric "Cole" Wooten

Augusta,GA

Summary

Committed and professional customer Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee who pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

8
8
years of professional experience

Work History

At Your Service Agent

Marriott
07.2022 - Current
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Documented problems and corrective actions to maintain records.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Front Desk Receptionist

Center Stage Dance Academy
04.2016 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected and sell tickets to costumers for our annual spring and winter recitals.

Education

Bachelor of Arts - Christian Studies

Grand Canyon University
Phoenix, AZ
03.2027

GED -

Augusta Technical College
Augusta, GA
04.2018

Skills

  • Conflict Resolution
  • Task Prioritization
  • Active Listening
  • Organizational Skills
  • Critical Thinking
  • Telephone Etiquette
  • Written Communication
  • Interpersonal Skills
  • Effective Communication
  • Decision Making

Hobbies

Evangelize on the Augusta University Campus

Small Connect Group Leader

Volunteering at my church events and during service

Timeline

At Your Service Agent

Marriott
07.2022 - Current

Front Desk Receptionist

Center Stage Dance Academy
04.2016 - Current

Bachelor of Arts - Christian Studies

Grand Canyon University

GED -

Augusta Technical College

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Eric "Cole" Wooten