Eric Williams
Newnan,GA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
AT&T
01.2023 - Current
- Supervised and evaluated staff of 7 Sales Experts to help improve skills, achieve daily objectives, and attain advancement.
- Lead Mcdonough sales team to Overall CSAT of 88.06% for 2023.
- Recognized at Southeast States Town Hall for Top Store in Total Overall Protection for Mcdonough.
- Overall Attainment of 130.95% in Business Activations for 2024 in Newnan.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations with current KOI score of 90%.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Retail Sales Consultant
AT&T
06.2021 - 12.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
Data Analyst Intern
Rollins Inc.
10.2020 - 12.2020
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Monitored and controlled data upload, checking for successful data import and quality.
- Performed routine tasks under direct supervision and within established procedures and guidelines.
- Identified, analyzed, and interpreted trends or patterns in complex data sets by finding correlations and visualizing with charts.
Education
Bachelor of Arts - Economics With A Minor in Spainish
Georgia State University
Atlanta, GA12.2020
Associate of Science - Business Administration
Georgia State University
Atlanta, GA12.2018
Skills
- Sales Strategies
- New Hire Training
- Sales Growth
- Operations Oversight
- Excel
- Financial and Economic Data
- Predictive Modeling
- Trend Data Analysis
Accomplishments
- Ready to Sleigh Winner 2022
- Town Hall Recognition for Top Store in Total Protection
- #1 Ranked Store for October/ November Under ARSM
- AT&T Business Expert
- AT&T Firstnet Expert
- David Reed Legendz Only Development Program
- Octavia Evans Know & Grow Development Program
- Sales Execution Lead University Graduate
Certification
Georgia State University Research Data Services; Data Certification April 2020
Timeline
Assistant Store Manager
AT&T
01.2023 - Current
Retail Sales Consultant
AT&T
06.2021 - 12.2023
Data Analyst Intern
Rollins Inc.
10.2020 - 12.2020
Bachelor of Arts - Economics With A Minor in Spainish
Georgia State University
Associate of Science - Business Administration
Georgia State University
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