Eric Griffin
Westwood,NJ
Summary
Data-driven Sales Enablement & Training Director with over 15 years of experience, I have built and driven successful sales operations and processes. I am a global cross-functional collaborator who fosters innovation, creates a results-oriented environment, and demands accountability. My skills include developing and implementing training programs, optimizing sales tools and resources, and blending strategic viewpoints with tactical considerations to inspire, build trust, and achieve record growth.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director, Business Development
Filmmaker's Research Lab, LLC
Los Angeles, CA
05.2022 - Current
- Maintain a steady subscription pipeline to consistently exceed 100% + of the monthly quota.
- Evaluate enterprise features and learning offerings to measure the immediate effects of new features learning.
- Provide customers with incentives to upgrade subscriptions through Director interviews, contests, and curriculum.
Director, Sales Excellence
Mastercard
Purchase, NY
06.2019 - 08.2021
- Led a cross-functional team (Product, Marketing, Learning,Technology L&D, UX) to develop the first Product Demo App, increasing sales by 40%.
- Improved Salesforce Lightning adoption by 30% in the first three months through effective communication, KPIs, user feedback, and regular reporting.
- Produced video tutorials, QRG's, One Pagers, and user guides to train end users for faster adoption.
- Integrated Salesforce and Seismic, allowing AI to provide product-specific sales collateral to global sellers and saving 10+ hours per week
- Managed agile product development across multiple sprints, teams, and projects using Jira project management software by using Initiatives, Epics, and User Stories.
Team Leader, Global Sales Enablement
American Express
New York, NY
01.2016 - 06.2019
- Led the Global Commercial Services Academy team that managed 900 blended learning assets, including videos, e-learning, podcasts, assessments, and career coaching, to support 4,500 sellers.
- Developed proprietary Academy Mini video series, recorded in five languages, leading to a 15% sales uptick earning Amex Pioneer award.
- Managed Cornerstone LMS and partnered with strategic teams to align business objectives with sales enablement initiatives, training materials, topics, and delivery methods.
- Created 15-minute podcasts from 90-minute virtual meetings and posted them on an internal platform, saving sellers 60 hours annually.
Director, Global Sales & Delivery
ExecComm
San Francisco, CA
06.2012 - 10.2016
- Doubled San Francisco office revenue in the first year by consistently meeting and exceeding quota.
- Designed and delivered high-impact career and professional skill development programs informed by business needs and industry research for diverse global organizations.
- New Logos: Airbnb, CBS Interactive, Dolby Digital, Golden State Warriors, Juniper Network, Nimble Storage
Director, Global Learning & Development
Capco
San Francisco, CA
02.2011 - 05.2012
- Developed and led virtual, in-person, and blended learning sessions for sales teams in the USA and Canada, achieving a 99% effectiveness rating.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Managed vendors and implemented various instructional design methodologies to create effective learning experiences that addressed business needs.
Inside Sales Consultant
SolarCity
San Mateo, CA
01.2010 - 05.2012
- Trained inside sales teams to build knowledge-based trust increasing appointments by 25%.
- Completed 60 daily cold calls and achieved average customer conversion rate of 30%.
Teacher
Sequoia Union High School District
Belmont, CA
03.2006 - 07.2009
- Taught World Studies, American Government, Economics, and BUILD Entrepreneurship. Led my BUILD classes to place 1st and 2nd at the 2008 Stanford University Business Plan Competition
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Graded and evaluated student assignments, papers, and course work.
- Planned and implemented integrated lessons to meet national standards.
- Incorporated multiple types of teaching strategies into classroom.
Assistant Director, Global Learning & Development
Ernst & Young
New York, NY
12.1998 - 01.2004
- Developed and delivered the Global Onboarding Program for 4,000 + partners and associates reducing the 2-year attrition rate by 50%.
- You co-created the Respect at Work program for the Global Onboarding Program, at the request of the CEO, and translated it into 10 languages. The program was deployed in 30 countries.
Education
Master of Arts - International And Intercultural Communication
School For International Training
Brattleboro, VTTeaching Certification - Teacher Education
San Francisco State University
San Francisco, CABachelor of Arts - English
Western New England University
Springfield, MASkills
- Strategic planning
- Business Development
- Business-to-Business (B2B)
- Product Marketing
- Sales Management
- Sales Processes
- Solution Selling
- Data Analytics, Dashboards
- Training: Design, Delivery, Evaluation
- Software as a Service (SaaS)
- Salesforcecom (CRM)
- Agile Project Management
Certification
Certificate in Leadership Excellence: Harvard University & American Express
Teacher - Social Studies – Licensed to teach grades K-12 in New Jersey & California
EV Champion Training 1: EV Technology and Financial Considerations, National Renewable Energy Lab (NREL)
EV Champion Training 2: EVSE Power and Installation Requirements, National Renewable Energy Lab (NREL)
Awards
Customer & Sense of Urgency: Mastercard
Best Advance in Creating a Learning Strategy, Team Silver Medal, Brandon Hall Group: American Express
Amex Pioneer: American Express
Sales Consultant of the Year: Exec-Comm
Timeline
Director, Business Development
Filmmaker's Research Lab, LLC
05.2022 - Current
Director, Sales Excellence
Mastercard
06.2019 - 08.2021
Team Leader, Global Sales Enablement
American Express
01.2016 - 06.2019
Director, Global Sales & Delivery
ExecComm
06.2012 - 10.2016
Director, Global Learning & Development
Capco
02.2011 - 05.2012
Inside Sales Consultant
SolarCity
01.2010 - 05.2012
Teacher
Sequoia Union High School District
03.2006 - 07.2009
Assistant Director, Global Learning & Development
Ernst & Young
12.1998 - 01.2004
Master of Arts - International And Intercultural Communication
School For International Training
Teaching Certification - Teacher Education
San Francisco State University
Bachelor of Arts - English
Western New England University
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