Erich Hardy
BERMAN CHRYSLER DODE JEEP RAM
Chicago,IL
11
years of professional experience
Detailed professional in the automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Work History
Service Advisor
1 Year 11 Months- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Coordinated service appointments, ensuring optimal scheduling for technicians and clients.
- Communicated effectively with customers regarding vehicle maintenance recommendations and service options.
- Facilitated the processing of work orders, enhancing workflow efficiency in the service department.
- Greet customers promptly and courteously upon arrival at the service drive
- Determine and recommend necessary maintenance based on age, mileage, and the history of the vehicle.
- Collaborate closely with service technicians, parts department, and other dealership personnel to ensure efficient workflow and customer satisfaction
- Prepare a complete and accurate estimate of cost for labor and parts.
- Assisted in maintaining accurate service records, contributing to streamlined operations and reporting accuracy.
- Collaborated with team members to improve customer satisfaction scores through feedback implementation.
- Educated customers on product features and benefits, fostering informed decision-making for services offered.
- Supported inventory management by monitoring parts availability and coordinating reorders as needed.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Keep customers informed of the status of their vehicle repairs and address any questions or concerns they may have
- Manage a queue of 50+ customers, contacting them by phone, email, and text
Service Advisor
11 Months- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Assistant Service Manager
1 Year 3 Months- Assisted in managing daily operations of service department to enhance customer satisfaction.
- Coordinated service schedules and technician assignments to optimize workflow efficiency.
- Implemented process improvements that reduced service turnaround time significantly.
- Trained and mentored new staff on service protocols and customer interaction techniques.
- Developed training materials to improve team knowledge on new product features and services.
- Collaborated with management to identify opportunities for upselling additional services to customers.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Assistant General Manager
3 Years 10 Months- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented training programs for new team members to enhance service delivery.
- Managed inventory levels, ensuring accurate stock management and reducing shrinkage rates.
- Analyzed sales data to identify trends, driving strategic decisions for product promotions.
- Oversaw employee scheduling and workload distribution to maintain consistent service standards.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
Package Handler
6 Months- Operated material handling equipment to efficiently transport packages within facility.
- Sorted and categorized packages based on destination and service requirements.
- Collaborated with team members to optimize workflow and enhance package processing speed.
- Conducted quality checks to ensure accuracy of shipments and compliance with safety standards.
Carhop Server
1 Year 3 Months- Delivered exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
- Operated point-of-sale system efficiently, processing orders and handling cash transactions accurately.
- Maintained cleanliness of service areas, ensuring compliance with health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
- Answered guest questions and promoted special products.
Education
No Degree - Criminal Justice
High School Diploma
- Honor Roll: Second Semester, Junior year
- Extracurricular Activities: Basketball, football, track, and wrestling.
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Listening skills
Attention to detail
Excellent communication
Team player mentality
Complaint resolution
Goal-oriented mindset
Team collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Service Advisor
BERMAN CHRYSLER DODE JEEP RAM
07.2024 - CurrentRead More
Service Advisor
Gerald Nissan Of North Aurora
08.2023 - 07.2024Read More
Assistant Service Manager
Honda Of Tomball
05.2022 - 08.2023Read More
Package Handler
FedEx
10.2018 - 04.2019Read More
Assistant General Manager
Advance Auto Parts
07.2018 - 05.2022Read More
Carhop Server
Sonic
05.2015 - 08.2016Read More
Parkland College
No Degree from Criminal Justice
Read More
Proviso West High School
High School Diploma
Read More